Resolved on March 22, 2026.
Beginning Saturday, some US and Canadian customers experienced issues with camera connectivity, onboarding, and motion recording. Our engineering team has already deployed a fix, service is now being restored. If your cameras are back online, no action is needed. If you are still not seeing recordings, a factory reset of your device may be required to restore service. To reset your Arlo camera, press and hold the physical sync button on the device for approximately 15 seconds until the LED flashes amber. How to reset your Arlo camera -> [How to factory reset Arlo devices](https://kb.arlo.com/000062659/How-to-factory-reset-Arlo-devices) Please be aware that our contact center is experiencing longer than usual wait times. We strongly encourage using the self-help link above as the fastest way to get back online. If you still need assistance after following the reset steps, visit [Arlo Community](https://community.arlo.com/) or contact support at [Contact Us](https://us.arlo.com/pages/contact-us)
Update timeline
- resolved Mar 22, 2026, 04:00 PM UTC
Beginning Saturday, some US and Canadian customers experienced issues with camera connectivity, onboarding, and motion recording. Our engineering team has already deployed a fix, service is now being restored. If your cameras are back online, no action is needed. If you are still not seeing recordings, a factory reset of your device may be required to restore service. To reset your Arlo camera, press and hold the physical sync button on the device for approximately 15 seconds until the LED flashes amber. How to reset your Arlo camera -> [How to factory reset Arlo devices](https://kb.arlo.com/000062659/How-to-factory-reset-Arlo-devices) Please be aware that our contact center is experiencing longer than usual wait times. We strongly encourage using the self-help link above as the fastest way to get back online. If you still need assistance after following the reset steps, visit [Arlo Community](https://community.arlo.com/) or contact support at [Contact Us](https://us.arlo.com/pages/contact-us)
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