Appcues incident

Appcues Studio and Builder Login Issue

Resolved on October 30, 2025.

resolved Oct 30, 2025, 07:49 PM UTC

At 12:45 PM ET, some users were unable to log into Appcues Studio and Builder using username/password. Our engineers identified the root cause, deployed a fix, and restored access by 2:41 PM ET. Existing sessions and SSO/Google auth were unaffected.

Started
Oct 30, 2025, 07:00 PM UTC
Resolved
Oct 30, 2025, 07:00 PM UTC
Duration
–
Detected by Pingoru
Oct 30, 2025, 07:00 PM UTC

Update timeline

  1. resolved Oct 30, 2025, 07:49 PM UTC

    At 12:45 PM ET, some users were unable to log into Appcues Studio and Builder using username/password. Our engineers identified the root cause, deployed a fix, and restored access by 2:41 PM ET. Existing sessions and SSO/Google auth were unaffected.

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