Aplos incident
One-Time Donation Receipts were failing to send for some users since April 25th
Resolved on May 16, 2025.
We were recently alerted to an error concerning Online Donation Receipts (for One-Time donations only, not Recurring) and have discovered that they were not being sent to certain donors. Many donors did still receive this email, the issue was only intermittent. We have now resolved that issue and all Donation Receipts are sending again without error. Please note that Donation Receipts which failed to send during this time cannot be re-sent. We encourage donors to access their MyAplos portal and print a Contribution Statement report if they need proof of payment.
Update timeline
- resolved May 16, 2025, 07:48 PM UTC
We were recently alerted to an error concerning Online Donation Receipts (for One-Time donations only, not Recurring) and have discovered that they were not being sent to certain donors. Many donors did still receive this email, the issue was only intermittent. We have now resolved that issue and all Donation Receipts are sending again without error. Please note that Donation Receipts which failed to send during this time cannot be re-sent. We encourage donors to access their MyAplos portal and print a Contribution Statement report if they need proof of payment.
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