Resolved after 7 days 21 hours, affecting Asia, on April 28, 2026.
This incident has been resolved. Customers in Taiwan and Hong Kong are now routed back to their original zone.
Affected components
Update timeline
- investigating Apr 28, 2026, 11:20 AM UTC
We are currently facing degraded performance in our Asia zone, specifically Taiwan and Hong Kong. Engineers are investigating and a further update will be provided once a root cause has been identified. We apologise for any inconvenience caused.
- identified Apr 28, 2026, 11:59 AM UTC
Due to networking issues associated with one of our upstream providers, to reduce customer impact we will be re-routing customers from Taiwan and Hong Kong to our infrastructure in Japan.
- identified Apr 30, 2026, 06:22 PM UTC
Our engineering teams continue to work on the issue
- resolved May 06, 2026, 08:51 AM UTC
This incident has been resolved. Customers in Taiwan and Hong Kong are now routed back to their original zone.
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