Resolved after 1 day 2 hours, affecting Customer Portal, on October 15, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Customer Portal
Update timeline
- investigating Oct 15, 2025, 09:32 AM UTC
We are currently experiencing a partial outage affecting certain features of the Customer Portal. Our engineering team is actively investigating the issue and working to restore full functionality as quickly as possible. We will provide an update as soon as we have more information or when service is fully restored. Thank you for your patience and understanding.
- monitoring Oct 15, 2025, 10:55 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 16, 2025, 11:44 AM UTC
This incident has been resolved.
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