Resolved after 7 hours 59 minutes, affecting Online shop, on November 17, 2025.
We are continuing to monitor for any further issues.
Affected components
Online shop
Update timeline
- investigating Nov 17, 2025, 10:53 AM UTC
We are currently facing an outage of our online shop, our team is aware and is investing the root cause. The status page will be updated once the root cause has been addressed. We apologise for any inconvenience caused.
- identified Nov 17, 2025, 11:10 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 17, 2025, 11:30 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Nov 17, 2025, 11:35 AM UTC
We are continuing to monitor for any further issues.
- resolved Nov 17, 2025, 06:52 PM UTC
This incident has been resolved.
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