Resolved after 14 hours 52 minutes, affecting Asia, on April 18, 2026.
We are continuing to investigate the issue and are in constant contact with our upstream provider. Once we receive further information we will publish another update. Once again we apologise for any inconvenience caused.
Affected components
Update timeline
- investigating Apr 18, 2026, 05:36 PM UTC
We are currently experiencing service degradation with our upstream provider in India. This will impact sessions in the Indian zone. We're in contact with our upstream provider and will provide an update once we receive further information. We apologise for any inconvenience caused.
- investigating Apr 18, 2026, 06:42 PM UTC
We are continuing to investigate the issue and are in constant contact with our upstream provider. Once we receive further information we will publish another update. Once again we apologise for any inconvenience caused.
- investigating Apr 18, 2026, 08:07 PM UTC
We are continuing to investigate the issue and are in constant contact with our upstream provider. Once we receive further information we will publish another update. Once again we apologise for any inconvenience caused.
- investigating Apr 18, 2026, 09:20 PM UTC
We are continuing to investigate the issue and are in constant contact with our upstream provider. Once we receive further information we will publish another update. Once again we apologise for any inconvenience caused.
- investigating Apr 18, 2026, 10:41 PM UTC
We are continuing to investigate the issue and are in constant contact with our upstream provider. Once we receive further information we will publish another update. Once again we apologise for any inconvenience caused.
- resolved Apr 19, 2026, 08:29 AM UTC
This incident has been resolved.
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