Ansarada incident
Partial outage for Documents, Ecommerce, and AIDA services
Resolved after 2 hours 59 minutes, affecting eCommerce and Licensing and 1 more, on October 20, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Oct 20, 2025, 02:44 AM UTC
We are currently experiencing a partial outage, affecting the following features: translation, redaction, AIDA, E-commerce. Our engineering team is actively investigating the root cause and working to restore full functionality. We will provide updates every 30 minutes or as soon as new information becomes available.
- investigating Oct 20, 2025, 02:45 AM UTC
We are continuing to investigate this issue.
- identified Oct 20, 2025, 02:48 AM UTC
The issue has been identified and a fix is being implemented.
- identified Oct 20, 2025, 03:33 AM UTC
We are continuing to work on a fix for this issue.
- identified Oct 20, 2025, 04:04 AM UTC
We are continuing to work on a fix for this issue.
- identified Oct 20, 2025, 04:23 AM UTC
We are continuing to work on a fix for this issue.
- identified Oct 20, 2025, 04:52 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 20, 2025, 05:03 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2025, 05:43 AM UTC
This incident has been resolved.
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