Amplify incident
Long Loading Times and Time Out Errors Across Multiple Platforms
Resolved after 1 day 22 hours, affecting Amplify ELA and Amplify Science and 1 more, on August 20, 2025.
Between 11:16-11:27am ET, we saw a spike in error rates that would have manifested in time outs or error messages in mCLASS applications. These errors are consistent with the root cause for issues that emerged yesterday. Those error rates have dropped and we are continuing to monitor. If you were experiencing issues prior or are experiencing issues since this spike, please reach out to our Customer Support teams. Thank you!
Affected components
Update timeline
- investigating Aug 20, 2025, 03:32 PM UTC
We are aware of and investigating reports of long loading times and time out errors for some users across multiple platforms: mCLASS, Science, ELA, Desmos Classroom. Our Product and Engineering teams are working to identify a root cause and implement a fix for this issues right now. We will update this messaging once there are more developments. We appreciate your patience and hope to resolve these issues as soon as possible!
- investigating Aug 20, 2025, 03:56 PM UTC
Our Engineering team has implemented a fix. Users experiencing these issues should be seeing relief now. We are continuing to monitor the situation. Please reach out to our Customer Support teams if you issues persist. Thank you again for your patience!
- monitoring Aug 21, 2025, 04:29 PM UTC
Between 11:16-11:27am ET, we saw a spike in error rates that would have manifested in time outs or error messages in mCLASS applications. These errors are consistent with the root cause for issues that emerged yesterday. Those error rates have dropped and we are continuing to monitor. If you were experiencing issues prior or are experiencing issues since this spike, please reach out to our Customer Support teams. Thank you!
- resolved Aug 22, 2025, 01:45 PM UTC
This incident has been resolved.
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