Amplify incident

Login Issues Affecting Amplify Products

Resolved after 4 days 3 hours, affecting Amplify CKLA and Amplify ELA and 1 more, on August 29, 2025.

monitoring Aug 29, 2025, 04:10 PM UTC

Users of Amplify may have experienced errors when logging in between ~10:35 and 11:15am ET. Amplify Engineering took steps to resolve the issue and login is working normally. If you or your staff are experiencing a repeated loop while attempting to log in, please contact Amplify Support.

Started
Aug 29, 2025, 02:46 PM UTC
Resolved
Sep 02, 2025, 06:42 PM UTC
Duration
4d 3h
Detected by Pingoru
Aug 29, 2025, 02:46 PM UTC

Affected components

Amplify CKLAAmplify ELABoost ReadingAmplify ScienceAmplify MathAmplify ClassroommCLASS AssessmentmCLASS Intervention

Update timeline

  1. investigating Aug 29, 2025, 02:46 PM UTC

    We are aware of and investigating a sudden uptick in 504 Gateway Timeout Errors across all Amplify products at the moment. Our Engineering team is working to identify the root cause of and implement a fix for this issue as we speak. Please monitor this page for more updates as they come. Thank you all for your patience!

  2. identified Aug 29, 2025, 02:54 PM UTC

    Services seem to be recovering, but we are still investigating the root cause.

  3. identified Aug 29, 2025, 03:07 PM UTC

    Services briefly recovered, but we are still seeing reports of slow loading across all products right now.

  4. monitoring Aug 29, 2025, 04:10 PM UTC

    Users of Amplify may have experienced errors when logging in between ~10:35 and 11:15am ET. Amplify Engineering took steps to resolve the issue and login is working normally. If you or your staff are experiencing a repeated loop while attempting to log in, please contact Amplify Support.

  5. resolved Sep 02, 2025, 06:42 PM UTC

    This incident has been resolved.

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