Amplify incident
Administrator Reports: Long Load Times and Error Messages
Resolved after 1 day 3 hours, affecting Amplify CKLA and Amplify ELA and 1 more, on September 2, 2025.
Our Engineering team has implemented a fix and we have been able to load Administrator Reports successfully for affected users. We should be seeing relief now!
Affected components
Update timeline
- investigating Sep 02, 2025, 06:11 PM UTC
We are aware of and investigating an issue where users attempting to access Administrator Reports are seeing long load times culminating in a "We'll be right back" message. For mCLASS users with System and/or Reporting access, please use the mCLASS program options from your Content menu to access that platform. If you select an mCLASS program from Educator Home, it will redirect you to Administrator Reports and you will experience the issue described above. Our Product and Engineering teams are working diligently to find a root cause and implement a fix for this issue right now. Thank you so much for your patience!
- monitoring Sep 02, 2025, 06:36 PM UTC
Our Engineering team has implemented a fix and we have been able to load Administrator Reports successfully for affected users. We should be seeing relief now!
- resolved Sep 03, 2025, 09:21 PM UTC
This incident has been resolved.
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