Resolved after 20 hours 14 minutes, affecting AIQ Native Apps, on October 14, 2025.
The issue has been identified and a fix is being implemented. Implementing the fix will require an app update. Our team will be working on rolling these updates out as soon as possible to all Mobile App clients. This can typically take 3-7 days depending on when the update is submitted. This should mainly be affecting apps on versions below v5.2.355.
Affected components
Update timeline
- investigating Oct 14, 2025, 09:07 PM UTC
We are currently investigating this issue. While this issue is occurring users may not be able to access the shop page on their mobile apps. Current workaround: Within your AIQ dashboard go to Settings --> Mobile App --> App Features Scroll down to the "Shop Tab" section, and turn on the "Force redirect" toggle. This will allow for the shop tab to redirect to the user's phone browser instead of opening in-app.
- identified Oct 14, 2025, 09:43 PM UTC
The issue has been identified and a fix is being implemented. Implementing the fix will require an app update. Our team will be working on rolling these updates out as soon as possible to all Mobile App clients. This can typically take 3-7 days depending on when the update is submitted. This should mainly be affecting apps on versions below v5.2.355.
- resolved Oct 15, 2025, 05:22 PM UTC
This incident has been resolved.
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