Alpine IQ incident

Support Chat Widget appearing blank for some users

Resolved after 12 hours 5 minutes, affecting Support Chat Widget, on November 11, 2025.

monitoring Nov 11, 2025, 05:47 PM UTC

The issue was identified and performance should be improving for all users. We are continuing to monitor for any changes.

Started: Nov 11, 2025, 05:00 PM UTC
Resolved: Nov 12, 2025, 05:06 AM UTC
Duration: 12h 5m
Detected by Pingoru: Nov 11, 2025, 05:00 PM UTC

Affected components

Support Chat Widget

Update timeline

investigating Nov 11, 2025, 05:00 PM UTC

We are currently working with our 3rd party provider to identify the issue.
monitoring Nov 11, 2025, 05:47 PM UTC

The issue was identified and performance should be improving for all users. We are continuing to monitor for any changes.
resolved Nov 12, 2025, 05:06 AM UTC

This incident has been resolved.

Your product runs on more than Alpine IQ

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.