Alpine IQ incident

Upstream Provider Outage

Resolved after 1 hour 7 minutes, affecting Consumer Menus and Dashboard and 1 more, on November 18, 2025.

monitoring Nov 18, 2025, 02:43 PM UTC

A fix has been implemented and Cloudflare believes the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal.

Started
Nov 18, 2025, 02:07 PM UTC
Resolved
Nov 18, 2025, 03:15 PM UTC
Duration
1h 7m
Detected by Pingoru
Nov 18, 2025, 02:07 PM UTC

Affected components

Consumer MenusDashboardAPISupport Documentation

Update timeline

  1. identified Nov 18, 2025, 02:07 PM UTC

    Cloudflare Global Network is current experiencing a major outage which is affecting AIQ Ecommerce. We are monitoring cloudflare and will update once they confirm this incident has been resolved. https://www.cloudflarestatus.com/

  2. monitoring Nov 18, 2025, 02:43 PM UTC

    A fix has been implemented and Cloudflare believes the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal.

  3. resolved Nov 18, 2025, 03:15 PM UTC

    This incident has been resolved.

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