Resolved after 34 minutes, affecting Support Chat Widget, on January 5, 2026.
Our 3rd party system has resolved the issue on their end and our support chat widget should be fully functional at this time.
Affected components
Update timeline
- identified Jan 05, 2026, 02:43 PM UTC
Our 3rd party provider for the support chat widget is currently having issues on their end. We are monitoring the issue on their end, and hoping for a resolution soon.
- monitoring Jan 05, 2026, 02:50 PM UTC
A fix has been implemented on their end and we are seeing improvement with access for our team members. We are continuing to monitor the issue. Thank you for your patience!
- resolved Jan 05, 2026, 03:18 PM UTC
Our 3rd party system has resolved the issue on their end and our support chat widget should be fully functional at this time.
Your product runs on more than Alpine IQ
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services