Resolved after 1 hour 14 minutes, affecting Support Chat Widget, on January 9, 2026.
We have confirmed with our provider that the incident has been resolved. Thank you for your patience!
Affected components
Support Chat Widget
Update timeline
- investigating Jan 09, 2026, 08:11 PM UTC
We are currently experiencing disruptions with our 3rd party Support platform. We are monitoring their status page and responses to update our reports here.
- monitoring Jan 09, 2026, 08:56 PM UTC
A fix has been implemented by our 3rd party Support platform, and we are monitoring at this time.
- monitoring Jan 09, 2026, 08:59 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 09, 2026, 09:26 PM UTC
We have confirmed with our provider that the incident has been resolved. Thank you for your patience!
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