Alpine IQ incident

Partial Outage

Resolved after 1 hour 8 minutes, affecting API and Dashboard portal, on December 20, 2024.

resolved Dec 20, 2024, 10:57 PM UTC

A brief network unavailability in Google Cloud triggered a downstream impact, resulting in temporary unavailability of our databases. All services have now been restored

Started
Dec 20, 2024, 09:49 PM UTC
Resolved
Dec 20, 2024, 10:57 PM UTC
Duration
1h 8m
Detected by Pingoru
Dec 20, 2024, 09:49 PM UTC

Affected components

APIDashboard portal

Update timeline

  1. investigating Dec 20, 2024, 09:49 PM UTC

    Creating and editing campaigns, audiences, and user settings and CSV export functionality is temporarily unavailable. Campaign messaging is also currently halted and native app functionality is also limited. All other functionality is unaffected

  2. resolved Dec 20, 2024, 10:57 PM UTC

    A brief network unavailability in Google Cloud triggered a downstream impact, resulting in temporary unavailability of our databases. All services have now been restored

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