Resolved after 1 day 20 hours, affecting Dashboard portal, on July 21, 2025.
A fix was implemented last night and we are monitoring the results.
Affected components
Update timeline
- identified Jul 21, 2025, 06:08 PM UTC
We’ve noticed a surge in reporting requests during peak hours, which is causing our system’s queue to fill faster than it can process. To resolve this, our team is rolling out performance optimizations tonight (7/21) and upgrading our servers to better handle the increased load. In the meantime, please try running your report again every five minutes. If you still encounter issues after 30 minutes, please let us know! Thank you for your patience and understanding!
- monitoring Jul 22, 2025, 04:54 PM UTC
A fix was implemented last night and we are monitoring the results.
- resolved Jul 23, 2025, 02:27 PM UTC
This incident has been resolved.
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