Resolved after 1 day 1 hour, affecting Consumer Menus, on August 19, 2025.
Customer accounts with a valid password have all been migrated over. If you continue to experience any issues, please reach out to our support team.
Affected components
Update timeline
- investigating Aug 19, 2025, 03:39 PM UTC
We are currently investigating an issue where some customers are unable to login or reset their passwords. This only affects a subset of customers.
- identified Aug 19, 2025, 03:55 PM UTC
Our login migration script is still running to migrate all users to the updated consumer login. We will keep this status open until all customer accounts have been fully migrated.
- resolved Aug 20, 2025, 05:15 PM UTC
Customer accounts with a valid password have all been migrated over. If you continue to experience any issues, please reach out to our support team.
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