Resolved after 1 hour 47 minutes, affecting API and Dashboard portal, on August 21, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
APIDashboard portal
Update timeline
- investigating Aug 21, 2025, 04:51 PM UTC
We're experiencing an extremely high spike in volume of connections to our DB, there may be disruptions in: - Sign-up forms - Co-Marketing - User Settings - App Settings - Wallet Pass - Various other settings - User Alerts - Mobile Apps - Personas Points Timeline This is causing multiple error message to appear throughout pages within the AIQ dashboard.
- monitoring Aug 21, 2025, 05:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 21, 2025, 06:39 PM UTC
This incident has been resolved.
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