Resolved after 3 days 23 hours, affecting AIQ Native Apps, on September 4, 2025.
Our engineering team has resolved the issue by improving the error messages and providing clearer instructions. Affected users — those who haven’t created a password for their loyalty wallet — will need to click the “Sign Up” button to set up a password and access their account. Additionally, our engineering team will be submitting updates to both the Apple App Store and Google Play Store for the affected apps to ensure a smoother experience moving forward. Please note that app store approvals can take up to 1–3 days as long as there are no rejections during the review process.
Affected components
Update timeline
- investigating Sep 04, 2025, 07:34 PM UTC
We are currently investigating an issue where end consumers are not able to log into their loyalty accounts using an AIQ Native App.
- monitoring Sep 05, 2025, 08:12 PM UTC
Our engineering team has resolved the issue by improving the error messages and providing clearer instructions. Affected users — those who haven’t created a password for their loyalty wallet — will need to click the “Sign Up” button to set up a password and access their account. Additionally, our engineering team will be submitting updates to both the Apple App Store and Google Play Store for the affected apps to ensure a smoother experience moving forward. Please note that app store approvals can take up to 1–3 days as long as there are no rejections during the review process.
- resolved Sep 08, 2025, 06:37 PM UTC
This incident has been resolved.
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