Resolved after 7 hours 39 minutes, affecting API and Dashboard portal, on September 8, 2025.
The issue was traced to a problem with one of our servers, which required a system component replacement. Service was fully restored after the replacement, and all systems are now operating normally. We will continue to monitor to ensure stability.
Affected components
Update timeline
- investigating Sep 08, 2025, 05:26 PM UTC
We are currently experiencing availability issues affecting our core service. Some users may see errors or degraded performance. Our team has identified the cause and is working to restore full functionality. We are also implementing safeguards to prevent similar issues in the future.
- monitoring Sep 09, 2025, 12:13 AM UTC
A fix has been implemented and we are monitoring results. All services should now be fully operational.
- resolved Sep 09, 2025, 01:06 AM UTC
The issue was traced to a problem with one of our servers, which required a system component replacement. Service was fully restored after the replacement, and all systems are now operating normally. We will continue to monitor to ensure stability.
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