Alpine IQ incident

“You are not authenticated” error when adding items to the cart

Minor Vendor's status page →

Resolved on September 18, 2025.

resolved Sep 18, 2025, 03:16 PM UTC

Some users are receiving a “You are not authenticated” error when adding items to the cart. Have identified the issue. Fix has been implemented. If this is still occurring for you, please make sure to refresh your page and try again.

Started
Sep 18, 2025, 12:30 PM UTC
Resolved
Sep 18, 2025, 12:30 PM UTC
Duration
–
Detected by Pingoru
Sep 18, 2025, 12:30 PM UTC

Update timeline

  1. resolved Sep 18, 2025, 03:16 PM UTC

    Some users are receiving a “You are not authenticated” error when adding items to the cart. Have identified the issue. Fix has been implemented. If this is still occurring for you, please make sure to refresh your page and try again.

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