AlertSite incident
Okta SSO Login Issue in AlertSite – Resolution Steps
Resolved after 202 days 7 hours, on September 11, 2025.
Dear User, If you have integrated Okta SSO with AlertSite and noticed that it has stopped working recently, we request you to follow the steps below to resolve the issue: Step 1: Go to the AlertSite Settings page and click on Single Sign-On. Step 2: Copy the Entity ID from the AlertSite SAML Settings section and replace the existing one in your Okta account. We appreciate your cooperation and regret any inconvenience caused. Thank you,
Update timeline
- investigating Sep 11, 2025, 11:29 AM UTC
Dear User, If you have integrated Okta SSO with AlertSite and noticed that it has stopped working recently, we request you to follow the steps below to resolve the issue: Step 1: Go to the AlertSite Settings page and click on Single Sign-On. Step 2: Copy the Entity ID from the AlertSite SAML Settings section and replace the existing one in your Okta account. We appreciate your cooperation and regret any inconvenience caused. Thank you,
- resolved Apr 01, 2026, 07:15 PM UTC
This incident has been resolved.
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