AlertSite incident

Email Delivery - Temporary Disruption

Resolved after 2 days 16 hours, affecting UXM Dashboard and UXM Document Manager and 1 more, on September 29, 2026.

investigating Sep 29, 2026, 02:19 PM UTC

We have identified an issue affecting all outbound email delivery from AlertSite. The following are currently impacted: - Alert email notifications - emails triggered by monitor alerts are not being delivered - Scheduled reports - Account emails - password resets and other account-related emails

Started
Sep 29, 2026, 02:19 PM UTC
Resolved
Oct 02, 2026, 07:09 AM UTC
Duration
2d 16h
Detected by Pingoru
Sep 29, 2026, 02:19 PM UTC

Affected components

UXM DashboardUXM Document ManagerUXM Account Summary1.0 Console

Update timeline

  1. investigating Sep 29, 2026, 02:19 PM UTC

    We have identified an issue affecting all outbound email delivery from AlertSite. The following are currently impacted: - Alert email notifications - emails triggered by monitor alerts are not being delivered - Scheduled reports - Account emails - password resets and other account-related emails

  2. resolved Oct 02, 2026, 07:09 AM UTC

    This incident has been resolved.

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