Resolved after 6 hours 22 minutes, affecting Import and User Provisioning, on November 14, 2025.
A fix has been applied and we are monitoring the environment.
Affected components
Import and User Provisioning
Update timeline
- investigating Nov 14, 2025, 08:04 PM UTC
We’re currently investigating reports of SFTP upload failures affecting some customers. Our engineering team is investigating the issue.
- monitoring Nov 15, 2025, 12:59 AM UTC
A fix has been applied and we are monitoring the environment.
- resolved Nov 15, 2025, 02:27 AM UTC
This incident has been resolved.
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