iOS mobile app closes on launch after latest update

Update timeline

1. identified Oct 23, 2026, 08:38 PM UTC

   Impact - iPhone users who installed the latest AlertMedia app update (released October 22) can't open the app. It closes right after launch. - The Android app is not affected. - iPhone users who haven't installed the latest app update are not affected. - Notifications sent by SMS, email and voice are still being delivered. We've fixed the problem and asked Apple for an expedited review, and we'll post an update here as soon as the fix is in the App Store. What you can do - If you haven't installed the latest update yet, wait until we post here that the fix is available. - Once the fix is out, update the AlertMedia app from the App Store.

2. monitoring Oct 23, 2026, 08:55 PM UTC

   The new version is still awaiting final review from Apple.

3. monitoring Oct 23, 2026, 11:21 PM UTC

   The updated version of our iOS app has been approved. We're waiting for it to be distributed to the store.

4. resolved Oct 23, 2026, 11:40 PM UTC

   The new version of the mobile app is available in the Apple App Store for download.