Resolved after 8 hours 32 minutes, affecting Web Dashboard & Mobile App, on October 29, 2026.
We’re aware that some computers running older versions of the AlertMedia Desktop app can’t sign in. The app may show a failed login, even though the sign-in actually succeeds on our side. Computers on the current Desktop version (7.0.2) are not affected. We’ve identified the issue and a fix will be applied soon. The misleading error should disappear after the fix is applied, with nothing needed from you. We’ll post another update when it’s complete.
Affected components
Update timeline
- identified Oct 29, 2026, 06:52 PM UTC
We’re aware that some computers running older versions of the AlertMedia Desktop app can’t sign in. The app may show a failed login, even though the sign-in actually succeeds on our side. Computers on the current Desktop version (7.0.2) are not affected. We’ve identified the issue and a fix will be applied soon. The misleading error should disappear after the fix is applied, with nothing needed from you. We’ll post another update when it’s complete.
- resolved Oct 30, 2026, 03:24 AM UTC
This incident has been resolved and we are monitoring the situation.
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