Resolved after 2 hours 28 minutes, affecting Notifications, on September 26, 2025.
The incident has been resolved. Escalations function as expected for all customers.
Affected components
Notifications
Update timeline
- investigating Sep 26, 2025, 03:02 PM UTC
Escalation messages are unable to send for some customers. All other message types are able to send. Our team is investigating the issue.
- identified Sep 26, 2025, 03:22 PM UTC
The issue has been identified and a fix is being applied.
- monitoring Sep 26, 2025, 05:16 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 26, 2025, 05:31 PM UTC
The incident has been resolved. Escalations function as expected for all customers.
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