Akeneo incident
Degraded performance resulting in slow or failing page loads for products and offers in Activation
Resolved after 19 hours 44 minutes, affecting Activation, on June 25, 2026.
We've completed the changes needed to restore performance to normal levels. While we'll continue active monitoring, we're confident the issue is resolved and are now closing this incident. Thank you for your patience.
Affected components
Update timeline
- investigating Jun 25, 2026, 12:52 PM UTC
⚒️ Degraded Activation experience - full service to be restored by 18:00 UTC
- investigating Jun 25, 2026, 08:26 PM UTC
We have released substantial fixes to improve database read performance. We will continue to monitor proactively, before closing the incident.
- resolved Jun 26, 2026, 08:37 AM UTC
We've completed the changes needed to restore performance to normal levels. While we'll continue active monitoring, we're confident the issue is resolved and are now closing this incident. Thank you for your patience.
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