Akeneo incident

Processing errors for AI-enabled steps

Resolved after 2 hours 1 minute, affecting Supplier Data Manager, on June 4, 2026.

resolved Jun 04, 2026, 11:03 AM UTC

The issue affecting AI-enabled SDM steps is now resolved. All affected jobs have been restarted. We sincerely apologize for this temporary disruption.

Started
Jun 04, 2026, 09:01 AM UTC
Resolved
Jun 04, 2026, 11:03 AM UTC
Duration
2h 1m
Detected by Pingoru
Jun 04, 2026, 09:01 AM UTC

Affected components

Supplier Data Manager

Update timeline

  1. identified Jun 04, 2026, 09:01 AM UTC

    We are currently experiencing errors in AI-enabled SDM steps (Classification and Extraction) for all ongoing jobs. We are actively investigating the root cause of the issue.

  2. identified Jun 04, 2026, 10:23 AM UTC

    We are currently restoring the failed SDM jobs for Classification and Extraction.

  3. resolved Jun 04, 2026, 11:03 AM UTC

    The issue affecting AI-enabled SDM steps is now resolved. All affected jobs have been restarted. We sincerely apologize for this temporary disruption.

Your product runs on more than Akeneo

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →