Akeneo incident
[Supplier Data Manager] - Job processing delays and errors
Resolved after 3 hours 26 minutes, affecting Supplier Data Manager, on May 22, 2026.
This incident has now been resolved. All affected jobs have been reset and new jobs are processed correctly. We apologise for the inconvenience caused by this temporary disruption.
Affected components
Update timeline
- identified May 22, 2026, 08:04 AM UTC
We are currently experiencing delays in job processing on Supplier Data Manager. Our team is actively investigating and working to restore normal performance. We sincerely apologize for the inconvenience caused by this service disruption.
- identified May 22, 2026, 08:52 AM UTC
We are continuing to work on a fix for this issue.
- monitoring May 22, 2026, 11:15 AM UTC
A fix has been implemented and we are monitoring the results. New SDM jobs are now processed as expected.
- resolved May 22, 2026, 11:31 AM UTC
This incident has now been resolved. All affected jobs have been reset and new jobs are processed correctly. We apologise for the inconvenience caused by this temporary disruption.
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