Resolved after 58 minutes, affecting Supplier Data Manager, on January 18, 2026.
We have identified and corrected a issue preventing access to SDM. All services are now back online. We have entered a monitoring phase to verify that all systems are responding correctly and that no residual connectivity issues remain.
Affected components
Update timeline
- identified Jan 18, 2026, 09:05 AM UTC
We are currently investigating an outage affecting SDM for all customers. The root cause has been identified, and our teams are actively implementing a fix to restore service. We will provide further updates as progress is made. We apologize for the inconvenience and appreciate your patience.
- identified Jan 18, 2026, 10:03 AM UTC
We have identified and corrected a issue preventing access to SDM. All services are now back online. We have entered a monitoring phase to verify that all systems are responding correctly and that no residual connectivity issues remain.
- resolved Jan 18, 2026, 10:04 AM UTC
This incident has been resolved.
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