Akeneo incident
Elevated response times when creating or updating records
Resolved after 6 hours 27 minutes, affecting UI and REST API and 1 more, on March 26, 2026.
The issue affecting the latency is now resolved, and all services are operating normally. The fix we deployed has proven effective. We sincerely apologize for the disruption this caused. Thank you for your patience.
Affected components
Update timeline
- investigating Mar 26, 2026, 10:08 AM UTC
We are currently observing increased response times when creating or updating several entities (product, product model, assets, reference entities and proposal) in europe west 1 region. Our team is actively investigating the issue and will provide additional updates as soon as more information becomes available.
- monitoring Mar 26, 2026, 11:50 AM UTC
We have implemented a fix. We are now monitoring our systems closely to confirm full recovery and stability. So far, we've seen positive results.
- resolved Mar 26, 2026, 02:43 PM UTC
The issue affecting the latency is now resolved, and all services are operating normally. The fix we deployed has proven effective. We sincerely apologize for the disruption this caused. Thank you for your patience.
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