Akeneo incident

User Role Settings Inaccessible Due To UI Issue

Resolved after 2 hours 2 minutes, affecting UI and REST API, on August 19, 2025.

identified Aug 19, 2025, 02:19 PM UTC

We are aware of an issue where Role Settings is currently inaccessible. Our team has identified the root cause, and a fix has been developed. The deployment of this fix is in progress and will be completed shortly. We will provide an update once the fix is live and access has been fully restored.

Started
Aug 19, 2025, 02:19 PM UTC
Resolved
Aug 19, 2025, 04:22 PM UTC
Duration
2h 2m
Detected by Pingoru
Aug 19, 2025, 02:19 PM UTC

Affected components

UIREST API

Update timeline

  1. identified Aug 19, 2025, 02:19 PM UTC

    We are aware of an issue where Role Settings is currently inaccessible. Our team has identified the root cause, and a fix has been developed. The deployment of this fix is in progress and will be completed shortly. We will provide an update once the fix is live and access has been fully restored.

  2. resolved Aug 19, 2025, 04:22 PM UTC

    The issue has been resolved.

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