Aiwyn incident
Writeback Not Pushing Back to Practice Management System as of 1/11/25
Resolved after 3 days 4 hours, affecting RPA, on January 13, 2025.
A fix has been implemented and our team is currently putting in a longterm resolution to prevent future difficulties.
Affected components
Update timeline
- identified Jan 13, 2025, 02:41 PM UTC
Hello, Aiwyn has identified an issue with a third-party platform that is affecting Billing and Payment Writeback as of this Saturday, 1/11/25. This issue is preventing new transactions from being written back to the practice management system. We are working with the third-party involved to resolve this as soon as possible. We will be reaching out to all affected firms directly with updated reporting to help address this issue as quickly and seamlessly as possible. Please let us know if you have any questions in the meantime at [email protected]. Thank you.
- monitoring Jan 14, 2025, 03:58 PM UTC
A fix has been implemented and our team is currently putting in a longterm resolution to prevent future difficulties.
- resolved Jan 16, 2025, 07:40 PM UTC
This incident has been resolved.
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