AiSera Outage History

AiSera is up right now

AiSera had 11 outages in the last 2 years totaling 47h 54m of downtime — averaging 0.5 incidents per month.

There were 11 AiSera outages since April 22, 2026 totaling 47h 54m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.aisera.com

Minor September 26, 2026

Degraded performance in Aisera Deployment Group2 (Americas)

Detected by Pingoru
Sep 26, 2026, 04:30 AM UTC
Resolved
Sep 27, 2026, 02:23 AM UTC
Duration
21h 53m
Timeline · 2 updates
  1. investigating Sep 26, 2026, 04:30 AM UTC

    We are currently experiencing slower than normal response times for chatbot interactions and the Admin UI. Our team is actively investigating and working to restore optimal performance. Thank you for your patience.

  2. resolved Sep 27, 2026, 02:23 AM UTC

    The issue has been resolved ad services are now operating normally. We apologize for any inconvenience and appreciate your patience.

Read the full incident report →

Minor September 9, 2026

Chatbot service is degraded on Azure Americas

Detected by Pingoru
Sep 09, 2026, 05:00 PM UTC
Resolved
Sep 09, 2026, 06:40 PM UTC
Duration
1h 40m
Timeline · 1 update
  1. resolved Sep 09, 2026, 06:40 PM UTC

    Chatbot service in Azure Americas has been restored. Webchat and other affected channels are operating normally, and we have confirmed full recovery through monitoring. We apologize for the disruption and thank you for your patience.

Read the full incident report →

Major June 24, 2026

Group 2 Environment Down (Azure-EU)

Detected by Pingoru
Jun 24, 2026, 08:54 AM UTC
Resolved
Jun 24, 2026, 11:03 AM UTC
Duration
2h 9m
Timeline · 2 updates
  1. investigating Jun 24, 2026, 08:54 AM UTC

    We have identified the issue and made changes to mitigate the issue. We are verifying all the services restored.

  2. resolved Jun 24, 2026, 11:03 AM UTC

    The issue is resolved after mitigation. We are currently monitoring the issue for now.

Read the full incident report →

Minor May 29, 2026

Intermittent Failures or service latency due to active incident with 3rd party services

Detected by Pingoru
May 29, 2026, 02:30 PM UTC
Resolved
May 29, 2026, 06:28 PM UTC
Duration
3h 58m
Timeline · 3 updates
  1. identified May 29, 2026, 02:30 PM UTC

    Azure Open AI has reported an ongoing incident as a result of which our LLM calls are failing. Azure is working to mitigate the issue.

  2. monitoring May 29, 2026, 05:03 PM UTC

    It appears that they seem to have mitigated the issue, we are continuing to observe until we get the formal confirmation from them

  3. resolved May 29, 2026, 06:28 PM UTC

    The incident has been resolved as communicated by Azure.

Read the full incident report →

Major May 28, 2026

Webchat is degraded on Azure Americas

Detected by Pingoru
May 28, 2026, 06:00 PM UTC
Resolved
May 28, 2026, 07:45 PM UTC
Duration
1h 45m
Timeline · 3 updates
  1. investigating May 28, 2026, 06:00 PM UTC

    We are actively working to investigate the incident Some customers are seeing degraded performance on Webchat

  2. investigating May 28, 2026, 07:36 PM UTC

    We are still investigating the issue

  3. resolved May 28, 2026, 07:45 PM UTC

    We have mitigated the incident and are continuing to monitor for sanity.

Read the full incident report →

Major May 28, 2026

Ongoing issue with voice services

Detected by Pingoru
May 28, 2026, 09:00 AM UTC
Resolved
May 28, 2026, 11:05 AM UTC
Duration
2h 5m
Timeline · 2 updates
  1. investigating May 28, 2026, 10:40 AM UTC

    We are currently experiencing an issue impacting voice services. Our engineering teams are actively investigating the root cause and working to restore normal functionality as quickly as possible. We will share updates as they become available.

  2. resolved May 28, 2026, 11:05 AM UTC

    The issue with voice services has now been resolved, and services are back to normal.

Read the full incident report →

Major May 14, 2026

Aisera Group 5 Env Impacted for some customers

Detected by Pingoru
May 14, 2026, 05:40 PM UTC
Resolved
May 14, 2026, 07:23 PM UTC
Duration
1h 42m
Timeline · 3 updates
  1. investigating May 14, 2026, 05:40 PM UTC

    Hi all We have a partial outage on our Group 5 Environment Some customers are not able to access their Aisera Products. We are actively looking into this incident and will post updates timely as we work to bring things up for the impacted Customers

  2. identified May 14, 2026, 06:52 PM UTC

    We have narrowed down the issue to be due to db and issue on cloud provider. We are working with them to restore services

  3. resolved May 14, 2026, 07:23 PM UTC

    The issue has been resolved. We are working with the cloud rovider to obtain the RCA as the outage was on their end

Read the full incident report →

Major May 14, 2026

Group 4 Environment Down

Detected by Pingoru
May 14, 2026, 05:16 PM UTC
Resolved
May 14, 2026, 06:56 PM UTC
Duration
1h 39m
Timeline · 3 updates
  1. investigating May 14, 2026, 05:16 PM UTC

    Hi all We have identified that the environments for Customers who are part of our Group 4 deployments are down This is impacting all customers who are having URLs ending in .net. The team is actively investigating this incident and identifying the mitigation path

  2. monitoring May 14, 2026, 06:30 PM UTC

    We have applied the fix and are monitoring the progress

  3. resolved May 14, 2026, 06:56 PM UTC

    The incident has been resolved, all services are back up now

Read the full incident report →

Major April 30, 2026

Webchat is down on Azure Americas

Detected by Pingoru
Apr 30, 2026, 03:59 AM UTC
Resolved
Apr 30, 2026, 04:58 AM UTC
Duration
58m
Timeline · 2 updates
  1. investigating Apr 30, 2026, 03:59 AM UTC

    We are actively investigating the issue and will provide periodic updates

  2. resolved Apr 30, 2026, 04:58 AM UTC

    The issue has been resolved, and services are now operating normally. We will continue to monitor the environment closely.

Read the full incident report →

Major April 22, 2026

Azure Sevices Down

Detected by Pingoru
Apr 22, 2026, 03:00 PM UTC
Resolved
Apr 23, 2026, 12:10 AM UTC
Duration
9h 10m
Timeline · 6 updates
  1. investigating Apr 22, 2026, 05:24 PM UTC

    We are seeing major issues and degraded performance for Customers whose URLs are ending in .net Admin portal is not accessible, chat bot response are slow /intermittently down and all other services are degraded in performance. Our team is actively working with MSFT and investigating this, we will post updates as they happen

  2. investigating Apr 22, 2026, 07:10 PM UTC

    Team is still actively investigating the root cause

  3. investigating Apr 22, 2026, 07:49 PM UTC

    We are still investigating the issue

  4. investigating Apr 22, 2026, 09:57 PM UTC

    We are still actively investigating the root cause

  5. monitoring Apr 22, 2026, 09:58 PM UTC

    Your services are up and running. We take the trust our customers place in us extremely seriously, and we deeply appreciate your patience as we worked diligently to mitigate this incident and restore full access to our products. Over the next few days, as we continue to identify the root cause and implement a permanent fix, you may experience occasional momentary service disruptions due to service restarts. We will keep you informed in the event the disruption is planned for a longer outage.

  6. resolved Apr 23, 2026, 12:10 AM UTC

    The incident is mitigated

Read the full incident report →