AI Insurance incident

Authentication Outage

Resolved after 42 minutes, affecting Application and Authentication Services, on January 9, 2026.

resolved Jan 09, 2026, 10:14 PM UTC

The issue has been resolved. It was caused by intermittent connectivity with our authorization provider. We are improving our systems to better handle similar situations in the future.

Started
Jan 09, 2026, 09:32 PM UTC
Resolved
Jan 09, 2026, 10:14 PM UTC
Duration
42m
Detected by Pingoru
Jan 09, 2026, 09:32 PM UTC

Affected components

ApplicationAuthentication Services

Update timeline

  1. investigating Jan 09, 2026, 09:32 PM UTC

    We're experiencing an issue with authentication causing the app to be inaccessible for about 50% of requests. We are investigating the cause of the problem.

  2. resolved Jan 09, 2026, 10:14 PM UTC

    The issue has been resolved. It was caused by intermittent connectivity with our authorization provider. We are improving our systems to better handle similar situations in the future.

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