Degraded Performance - Delayed Logs

Update timeline

1. investigating Apr 22, 2026, 10:05 AM UTC

   Some customers have been experiencing degraded performance resulting in delayed email delivery. We are investigating the issue and will provide updates as we have more information.

2. investigating Apr 22, 2026, 11:22 AM UTC

   New traffic is processing normally. We are continuing to investigate the impact on emails that were delayed during the incident and will provide a further update shortly.

3. investigating Apr 23, 2026, 08:39 AM UTC

   We want to clarify that this incident did not affect email delivery. All emails were delivered normally throughout the incident. The issue was limited to the display of timestamps in our back-end. We are currently correcting the affected timestamps and expect this to be fully resolved shortly.

4. investigating Apr 23, 2026, 10:58 AM UTC

   We are receiving reports that some customers are again experiencing issues with the display of timestamps in their logs. We are investigating and will provide an update shortly. Email delivery is not affected.

5. investigating Apr 23, 2026, 12:09 PM UTC

   We have identified the root cause of the timestamp display issue. Some message logs are showing incorrect "Accepted At" dates, which may make emails appear to have failed when they were in fact accepted and processed at an earlier time. Email delivery itself has not been affected by this issue. As of 14:14 today (5 minutes ago) we have deployed a fix for timestamps on all new messages. We are currently running a correction for existing affected messages and will update once this is complete.

6. investigating Apr 23, 2026, 12:17 PM UTC

   The "Accepted At" timestamps for older messages have been corrected. Some anomalies may still be visible - for example, not all delivery attempts for a message may be showing yet. These will appear as we continue to process the remaining corrections.

7. resolved Apr 25, 2026, 09:16 PM UTC

   The issue is now resolved.