AfterShip incident
Cloudflare Outage Impacting Multiple AfterShip Services - Start Time: 2025/11/18 11:40 UTC - End Time: 2025/11/18 14:37 UTC
Resolved after 1 hour 26 minutes, affecting Couriers Shipping System and Support and 1 more, on November 18, 2025.
Couriers Shipping System: royal-mail service is back to normal and all requests are now being processed successfully.
Affected components
Update timeline
- investigating Nov 18, 2025, 02:19 PM UTC
Due to Cloudflare outage, below AfterShip services were impacted: - Couriers Shipping System: royal-mail service unavailable. - AfterShip Help Centre page shows error - Email Marketing Newsletter redirection results in error
- investigating Nov 18, 2025, 03:16 PM UTC
Cloudflare has implemented a fix and services are back to normal. AfterShip's impacted services - AfterShip Help Centre page and Email Marketing Newsletter redirection are working as intended are back to normal. Couriers Shipping System: royal-mail service is still unavailable. We will update as soon as Royal Mail services are back to normal
- monitoring Nov 18, 2025, 03:24 PM UTC
The Royal Mail service is currently being restored. Most of the requests have been successfully processed and we are continuing to monitor the situation.
- resolved Nov 18, 2025, 03:46 PM UTC
Couriers Shipping System: royal-mail service is back to normal and all requests are now being processed successfully.
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