Afterpay Outage History
Afterpay is up right nowPingoru has recorded 36 incidents for Afterpay: 33 in the last 12 months and 10 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 13 | 12 of 744 (2%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 8 | 5 of 744 (1%) |
| August 2026 | 4 | 1 of 744 (0%) |
| September 2026 | 6 | 2 of 720 (0%) |
| October 2026 | 0 | 0 of 555 (0%) |
Incidents, newest first
Minor September 23, 2026 [Canada] Afterpay NA - Checkout degradation 55m Online API, Mobile Application
Started Sep 23, 2026, 12:10 AM UTC· resolved Sep 23, 2026, 01:05 AM UTC
- monitoring Sep 23, 2026, 12:10 AM UTC
Some Afterpay consumers in the US have experienced intermittent issues when attempting to check out at merchant websites. Affected users may have been unable to obtain a spending limit or complete a purchase. The issue was caused by an internal database disruption temporarily impacting order services. We have identified and mitigated the root cause and are continuing to monitor.
- resolved Sep 23, 2026, 01:05 AM UTC
We have confirmed checkout services are fully operational. Thank you for your patience.
Minor September 23, 2026 [United States] Afterpay NA - Checkout degradation 55m Online API, Mobile Application
Started Sep 23, 2026, 12:10 AM UTC· resolved Sep 23, 2026, 01:05 AM UTC
- monitoring Sep 23, 2026, 12:10 AM UTC
Some Afterpay consumers in the US have experienced intermittent issues when attempting to check out at merchant websites. Affected users may have been unable to obtain a spending limit or complete a purchase. The issue was caused by an internal database disruption temporarily impacting order services. We have identified and mitigated the root cause and are continuing to monitor.
- resolved Sep 23, 2026, 01:05 AM UTC
We have confirmed checkout services are fully operational. Thank you for your patience.
Minor September 3, 2026 [Australia] Support Delay 1h 27m Agency API
Started Sep 03, 2026, 12:27 AM UTC· resolved Sep 03, 2026, 01:55 AM UTC
- investigating Sep 03, 2026, 12:27 AM UTC
"We are currently experiencing a disruption that is affecting some of our ability to respond to customer support inquiries. Our team is actively working to resolve this issue as quickly as possible. We appreciate your patience and will provide updates as more information becomes available. "
- resolved Sep 03, 2026, 01:55 AM UTC
The disruption affecting our ability to respond to customer support inquiries has been resolved. Our team is back online and handling contacts normally. We apologize for any delays you may have experienced and thank you for your patience.
Minor September 3, 2026 [Canada] Support Delay 1h 27m Agency API
Started Sep 03, 2026, 12:27 AM UTC· resolved Sep 03, 2026, 01:55 AM UTC
- investigating Sep 03, 2026, 12:27 AM UTC
"We are currently experiencing a disruption that is affecting some of our ability to respond to customer support inquiries. Our team is actively working to resolve this issue as quickly as possible. We appreciate your patience and will provide updates as more information becomes available. "
- resolved Sep 03, 2026, 01:55 AM UTC
The disruption affecting our ability to respond to customer support inquiries has been resolved. Our team is back online and handling contacts normally. We apologize for any delays you may have experienced and thank you for your patience.
Minor September 3, 2026 [New Zealand] Support Delay 1h 27m Agency API
Started Sep 03, 2026, 12:27 AM UTC· resolved Sep 03, 2026, 01:55 AM UTC
- investigating Sep 03, 2026, 12:27 AM UTC
"We are currently experiencing a disruption that is affecting some of our ability to respond to customer support inquiries. Our team is actively working to resolve this issue as quickly as possible. We appreciate your patience and will provide updates as more information becomes available. "
- resolved Sep 03, 2026, 01:55 AM UTC
The disruption affecting our ability to respond to customer support inquiries has been resolved. Our team is back online and handling contacts normally. We apologize for any delays you may have experienced and thank you for your patience.
Minor September 3, 2026 [United States] Support Delay 1h 27m Agency API
Started Sep 03, 2026, 12:27 AM UTC· resolved Sep 03, 2026, 01:55 AM UTC
- investigating Sep 03, 2026, 12:27 AM UTC
"We are currently experiencing a disruption that is affecting some of our ability to respond to customer support inquiries. Our team is actively working to resolve this issue as quickly as possible. We appreciate your patience and will provide updates as more information becomes available. "
- resolved Sep 03, 2026, 01:55 AM UTC
The disruption affecting our ability to respond to customer support inquiries has been resolved. Our team is back online and handling contacts normally. We apologize for any delays you may have experienced and thank you for your patience.
Minor August 15, 2026 [Australia] Service Disruption 1h 9m Mobile Application
Started Aug 15, 2026, 04:45 AM UTC· resolved Aug 15, 2026, 05:55 AM UTC
- investigating Aug 15, 2026, 04:45 AM UTC
We are currently experiencing intermittent disruptions with Mastercard payment processing. As a workaround, we recommend customers use a non-Mastercard form of payment if available. Your ability to accept payments is our top priority and our Engineering team is investigating this issue. We appreciate your patience during this disruption.
- resolved Aug 15, 2026, 05:55 AM UTC
The previous issue with Mastercard payment processing now resolved. We appreciate your patience throughout this resolution process.
Minor August 15, 2026 [Canada] Service Disruption 1h 9m Mobile Application
Started Aug 15, 2026, 04:45 AM UTC· resolved Aug 15, 2026, 05:55 AM UTC
- investigating Aug 15, 2026, 04:45 AM UTC
We are currently experiencing intermittent disruptions with Mastercard payment processing. As a workaround, we recommend customers use a non-Mastercard form of payment if available. Your ability to accept payments is our top priority and our Engineering team is investigating this issue. We appreciate your patience during this disruption.
- resolved Aug 15, 2026, 05:55 AM UTC
The previous issue with Mastercard payment processing now resolved. We appreciate your patience throughout this resolution process.
Minor August 15, 2026 [New Zealand] Service Disruption 1h 9m Mobile Application
Started Aug 15, 2026, 04:45 AM UTC· resolved Aug 15, 2026, 05:55 AM UTC
- investigating Aug 15, 2026, 04:45 AM UTC
We are currently experiencing intermittent disruptions with Mastercard payment processing. As a workaround, we recommend customers use a non-Mastercard form of payment if available. Your ability to accept payments is our top priority and our Engineering team is investigating this issue. We appreciate your patience during this disruption.
- resolved Aug 15, 2026, 05:55 AM UTC
The previous issue with Mastercard payment processing now resolved. We appreciate your patience throughout this resolution process.
Minor August 15, 2026 [United States] Service Disruption 1h 9m Mobile Application
Started Aug 15, 2026, 04:45 AM UTC· resolved Aug 15, 2026, 05:55 AM UTC
- investigating Aug 15, 2026, 04:45 AM UTC
We are currently experiencing intermittent disruptions with Mastercard payment processing. As a workaround, we recommend customers use a non-Mastercard form of payment if available. Your ability to accept payments is our top priority and our Engineering team is investigating this issue. We appreciate your patience during this disruption.
- resolved Aug 15, 2026, 05:55 AM UTC
The previous issue with Mastercard payment processing now resolved. We appreciate your patience throughout this resolution process.
Minor July 20, 2026 [Australia] In-App Support Chat Unavailable 46m Consumer Portal
Started Jul 20, 2026, 10:46 PM UTC· resolved Jul 20, 2026, 11:32 PM UTC
- investigating Jul 20, 2026, 10:46 PM UTC
We are currently experiencing an issue with our in-app support chat where responses may not be displayed. If you need assistance, please contact us via email or phone instead. US: 1 833 844 8095 Canada: 1 833 918 6111 Australia: https://www.afterpay.com/en-AU/submit-form New Zealand: https://www.afterpay.com/en-NZ/submit-form We apologize for the inconvenience and are working to resolve this as quickly as possible.
- resolved Jul 20, 2026, 11:32 PM UTC
Our team has resolved the previous issue with in-app support chat. We appreciate your patience as we worked to resolve this issue.
Minor July 20, 2026 [Canada] In-App Support Chat Unavailable 46m Consumer Portal
Started Jul 20, 2026, 10:46 PM UTC· resolved Jul 20, 2026, 11:32 PM UTC
- investigating Jul 20, 2026, 10:46 PM UTC
We are currently experiencing an issue with our in-app support chat where responses may not be displayed. If you need assistance, please contact us via email or phone instead. US: 1 833 844 8095 Canada: 1 833 918 6111 Australia: https://www.afterpay.com/en-AU/submit-form New Zealand: https://www.afterpay.com/en-NZ/submit-form We apologize for the inconvenience and are working to resolve this as quickly as possible.
- resolved Jul 20, 2026, 11:32 PM UTC
Our team has resolved the previous issue with in-app support chat. We appreciate your patience as we worked to resolve this issue.
Minor July 20, 2026 [New Zealand] In-App Support Chat Unavailable 46m Consumer Portal
Started Jul 20, 2026, 10:46 PM UTC· resolved Jul 20, 2026, 11:32 PM UTC
- investigating Jul 20, 2026, 10:46 PM UTC
We are currently experiencing an issue with our in-app support chat where responses may not be displayed. If you need assistance, please contact us via email or phone instead. US: 1 833 844 8095 Canada: 1 833 918 6111 Australia: https://www.afterpay.com/en-AU/submit-form New Zealand: https://www.afterpay.com/en-NZ/submit-form We apologize for the inconvenience and are working to resolve this as quickly as possible.
- resolved Jul 20, 2026, 11:32 PM UTC
Our team has resolved the previous issue with in-app support chat. We appreciate your patience as we worked to resolve this issue.
Minor July 20, 2026 [United States] In-App Support Chat Unavailable 46m Consumer Portal
Started Jul 20, 2026, 10:46 PM UTC· resolved Jul 20, 2026, 11:32 PM UTC
- investigating Jul 20, 2026, 10:46 PM UTC
We are currently experiencing an issue with our in-app support chat where responses may not be displayed. If you need assistance, please contact us via email or phone instead. US: 1 833 844 8095 Canada: 1 833 918 6111 Australia: https://www.afterpay.com/en-AU/submit-form New Zealand: https://www.afterpay.com/en-NZ/submit-form We apologize for the inconvenience and are working to resolve this as quickly as possible.
- resolved Jul 20, 2026, 11:32 PM UTC
Our team has resolved the previous issue with in-app support chat. We appreciate your patience as we worked to resolve this issue.
Minor July 10, 2026 [United States] Degraded Online Checkout Conversion - US 12m Online API
Started Jul 10, 2026, 06:09 PM UTC· resolved Jul 10, 2026, 06:21 PM UTC
- investigating Jul 10, 2026, 06:09 PM UTC
We are currently investigating an issue impacting online checkout conversions in the US region. A subset of payment authorizations are failing, which may result in customers being unable to complete purchases. Our engineering team is actively working to identify and resolve the root cause.
- resolved Jul 10, 2026, 06:21 PM UTC
Following monitoring we can confirm that transactions have recovered to normal levels and the issue resolved.
Minor July 3, 2026 [Australia] Order reversals affecting Shopify merchants (AU) 3h 52m Online API
Started Jul 03, 2026, 12:21 AM UTC· resolved Jul 03, 2026, 04:13 AM UTC
- investigating Jul 03, 2026, 12:21 AM UTC
We are investigating an issue where some Afterpay orders placed through Shopify are being automatically reversed. This is primarily affecting merchants in Australia. Consumers may see their Afterpay payment cancelled shortly after a successful checkout. We will provide further updates as more information becomes available.
- identified Jul 03, 2026, 12:45 AM UTC
We have identified an upstream rate-limiting event impacting payment confirmation callbacks to Shopify. Affected customers may see their Afterpay payment cancelled shortly after a successful checkout. We are actively working with the relevant teams to resolve this. We will provide further updates as more information becomes available.
- monitoring Jul 03, 2026, 03:41 AM UTC
Shopify has confirmed they have implemented a fix on their side. We are continuing to monitor the situation to ensure stability.
- resolved Jul 03, 2026, 04:13 AM UTC
Our monitoring has confirmed all Afterpay payments on Shopify in Australia are processing and confirming normally. No further impact is expected. We apologise for any inconvenience caused.
Minor July 3, 2026 [New Zealand] Order reversals affecting Shopify merchants (AU) 3h 52m Online API
Started Jul 03, 2026, 12:21 AM UTC· resolved Jul 03, 2026, 04:13 AM UTC
- investigating Jul 03, 2026, 12:21 AM UTC
We are investigating an issue where some Afterpay orders placed through Shopify are being automatically reversed. This is primarily affecting merchants in Australia. Consumers may see their Afterpay payment cancelled shortly after a successful checkout. We will provide further updates as more information becomes available.
- identified Jul 03, 2026, 12:45 AM UTC
We have identified an upstream rate-limiting event impacting payment confirmation callbacks to Shopify. Affected customers may see their Afterpay payment cancelled shortly after a successful checkout. We are actively working with the relevant teams to resolve this. We will provide further updates as more information becomes available.
- monitoring Jul 03, 2026, 03:41 AM UTC
Shopify has confirmed they have implemented a fix on their side. We are continuing to monitor the situation to ensure stability.
- resolved Jul 03, 2026, 04:13 AM UTC
Our monitoring has confirmed all Afterpay payments on Shopify in Australia are processing and confirming normally. No further impact is expected. We apologise for any inconvenience caused.
Minor July 2, 2026 [Australia] Increase in payment confirmation errors for Afterpay on Shopify (AU) 33m Online API
Started Jul 02, 2026, 05:24 AM UTC· resolved Jul 02, 2026, 05:57 AM UTC
- identified Jul 02, 2026, 05:24 AM UTC
We are investigating an issue where some Afterpay customers on Shopify in Australia are seeing an error page after completing their payment. Payments are processing successfully, but the confirmation page is not loading correctly for some customers, which may lead them to believe the payment did not go through. We are actively investigating the root cause and working toward a resolution.
- resolved Jul 02, 2026, 05:57 AM UTC
The issue has been identified and mitigated. A recent rollout was causing payment confirmation redirects to be incorrectly blocked by a firewall rule. No payments were lost during this incident; the issue only affected the confirmation page displayed to customers after payment had already been processed. We apologise for any inconvenience.
Minor May 8, 2026 [Australia] Degraded performance - Afterpay Card 9h 15m In-Store API
Started May 08, 2026, 04:17 AM UTC· resolved May 08, 2026, 01:32 PM UTC
- identified May 08, 2026, 04:17 AM UTC
We are experiencing an elevated rate of Afterpay In-Store declined transactions. Please request customers try tapping their Afterpay card again, as this may help the payment go through.
- identified May 08, 2026, 05:37 AM UTC
In-store decline rates for AU, NZ transactions have recovered to normal levels. We are continuing to monitor US, CA regions.
- monitoring May 08, 2026, 06:37 AM UTC
Decline rates have returned to normal levels. We are continuing to monitor US, CA with our downstream provider.
- resolved May 08, 2026, 01:32 PM UTC
Following monitoring we can confirm that transactions have recovered to normal levels and the issue resolved.
Minor May 8, 2026 [Canada] Degraded performance - Afterpay Card 9h 15m In-Store API
Started May 08, 2026, 04:17 AM UTC· resolved May 08, 2026, 01:32 PM UTC
- identified May 08, 2026, 04:17 AM UTC
We are experiencing an elevated rate of Afterpay In-Store declined transactions. Please request customers try tapping their Afterpay card again, as this may help the payment go through.
- identified May 08, 2026, 05:37 AM UTC
In-store decline rates for AU, NZ transactions have recovered to normal levels. We are continuing to monitor US, CA regions.
- monitoring May 08, 2026, 06:37 AM UTC
Decline rates have returned to normal levels. We are continuing to monitor US, CA with our downstream provider.
- resolved May 08, 2026, 01:32 PM UTC
Following monitoring we can confirm that transactions have recovered to normal levels and the issue resolved.
Minor May 8, 2026 [New Zealand] Degraded performance - Afterpay Card 9h 15m In-Store API
Started May 08, 2026, 04:17 AM UTC· resolved May 08, 2026, 01:32 PM UTC
- identified May 08, 2026, 04:17 AM UTC
We are experiencing an elevated rate of Afterpay In-Store declined transactions. Please request customers try tapping their Afterpay card again, as this may help the payment go through.
- identified May 08, 2026, 05:37 AM UTC
In-store decline rates for AU, NZ transactions have recovered to normal levels. We are continuing to monitor US, CA regions.
- monitoring May 08, 2026, 06:37 AM UTC
Decline rates have returned to normal levels. We are continuing to monitor US, CA with our downstream provider.
- resolved May 08, 2026, 01:32 PM UTC
Following monitoring we can confirm that transactions have recovered to normal levels and the issue resolved.
Minor May 8, 2026 [United States] Degraded performance - Afterpay Card 9h 15m In-Store API
Started May 08, 2026, 04:17 AM UTC· resolved May 08, 2026, 01:32 PM UTC
- identified May 08, 2026, 04:17 AM UTC
We are experiencing an elevated rate of Afterpay In-Store declined transactions. Please request customers try tapping their Afterpay card again, as this may help the payment go through.
- identified May 08, 2026, 05:37 AM UTC
In-store decline rates for AU, NZ transactions have recovered to normal levels. We are continuing to monitor US, CA regions.
- monitoring May 08, 2026, 06:37 AM UTC
Decline rates have returned to normal levels. We are continuing to monitor US, CA with our downstream provider.
- resolved May 08, 2026, 01:32 PM UTC
Following monitoring we can confirm that transactions have recovered to normal levels and the issue resolved.
Minor May 8, 2026 [Australia] Degraded Performance - Afterpay Card 14m In-Store API
Started May 08, 2026, 03:20 AM UTC· resolved May 08, 2026, 03:35 AM UTC
- investigating May 08, 2026, 03:20 AM UTC
We are experiencing an elevated rate of Afterpay In-Store declined transactions. Please request customers try tapping their Afterpay card again, as this may help the payment go through.
- monitoring May 08, 2026, 03:28 AM UTC
Payment approval rates have returned to normal levels, we are continuing to monitor to ensure full restoration.
- resolved May 08, 2026, 03:35 AM UTC
Service has returned to normal.
Minor May 8, 2026 [Canada] Degraded Performance - Afterpay Card 14m In-Store API
Started May 08, 2026, 03:20 AM UTC· resolved May 08, 2026, 03:35 AM UTC
- investigating May 08, 2026, 03:20 AM UTC
We are experiencing an elevated rate of Afterpay In-Store declined transactions. Please request customers try tapping their Afterpay card again, as this may help the payment go through.
- monitoring May 08, 2026, 03:28 AM UTC
Payment approval rates have returned to normal levels, we are continuing to monitor to ensure full restoration.
- resolved May 08, 2026, 03:35 AM UTC
Service has returned to normal.
Minor May 8, 2026 [New Zealand] Degraded Performance - Afterpay Card 14m In-Store API
Started May 08, 2026, 03:20 AM UTC· resolved May 08, 2026, 03:35 AM UTC
- investigating May 08, 2026, 03:20 AM UTC
We are experiencing an elevated rate of Afterpay In-Store declined transactions. Please request customers try tapping their Afterpay card again, as this may help the payment go through.
- monitoring May 08, 2026, 03:28 AM UTC
Payment approval rates have returned to normal levels, we are continuing to monitor to ensure full restoration.
- resolved May 08, 2026, 03:35 AM UTC
Service has returned to normal.