Resolved after 46 minutes, affecting Consumer Portal, on July 20, 2026.
Our team has resolved the previous issue with in-app support chat. We appreciate your patience as we worked to resolve this issue.
Affected components
Update timeline
- investigating Jul 20, 2026, 10:46 PM UTC
We are currently experiencing an issue with our in-app support chat where responses may not be displayed. If you need assistance, please contact us via email or phone instead. US: 1 833 844 8095 Canada: 1 833 918 6111 Australia: https://www.afterpay.com/en-AU/submit-form New Zealand: https://www.afterpay.com/en-NZ/submit-form We apologize for the inconvenience and are working to resolve this as quickly as possible.
- resolved Jul 20, 2026, 11:32 PM UTC
Our team has resolved the previous issue with in-app support chat. We appreciate your patience as we worked to resolve this issue.
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