Resolved after 2 hours 23 minutes, affecting Online API and In-Store API, on May 7, 2026.
Earlier today, an infrastructure issue at a third-party cloud provider caused temporary disruption to Afterpay services. Some merchants may have experienced increased latency during the affected window. The issue is resolved and services are operating normally.
Affected components
Update timeline
- investigating May 07, 2026, 11:45 PM UTC
We're currently experiencing a service outage in checkout conversion. We're actively investigating and will provide an update as soon as possible.
- identified May 08, 2026, 01:10 AM UTC
An incident with a downstream provider is impacting latency. We are investigating the matter further and share further updates as soon as possible.
- monitoring May 08, 2026, 01:27 AM UTC
Afterpay API services are operational. We are continuing to monitor for any ongoing impact from downstream providers.
- resolved May 08, 2026, 02:08 AM UTC
Earlier today, an infrastructure issue at a third-party cloud provider caused temporary disruption to Afterpay services. Some merchants may have experienced increased latency during the affected window. The issue is resolved and services are operating normally.
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