AdRoll Outage History

AdRoll is up right now

Pingoru has recorded 50 incidents for AdRoll: 11 in the last 12 months and 0 in the last 90 days.

Source: status.adroll.com

50incidents recorded
11last 12 months
0last 90 days
26 hourstypical duration
Incidents per month
012AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking AdRoll in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202623 of 720 (0%)
May 202612 of 744 (0%)
June 20262156 of 720 (22%)
July 202600 of 744 (0%)
August 202600 of 744 (0%)
September 202600 of 720 (0%)
October 202600 of 517 (0%)

Incidents, newest first

Major June 17, 2026 Engineering team is investigating an issue preventing ABM campaigns and Playbooks from spending 5d 19h AdRoll ABM Impact Overview Dashboard, AdRoll ABM Campaigns, AdRoll ABM Playbooks

Started Jun 17, 2026, 12:31 AM UTC· resolved Jun 22, 2026, 08:07 PM UTC

  1. investigating Jun 17, 2026, 12:31 AM UTC

    We are currently investigating this issue.

  2. monitoring Jun 17, 2026, 12:32 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jun 18, 2026, 12:57 AM UTC

    Update: The affected ABM playbooks and campaigns have begun to spend. The engineering team will continue to monitor the data pipelines.

  4. resolved Jun 22, 2026, 08:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 9, 2026 Engineering team is investigating an issue preventing campaigns that are targeting a list of zip codes from spending 16h 40m AdRoll Dashboard, AdRoll Ad Campaign

Started Jun 09, 2026, 12:08 AM UTC· resolved Jun 09, 2026, 04:48 PM UTC

  1. identified Jun 09, 2026, 12:08 AM UTC

    The engineering team has identified the issue and is deploying a fi

  2. monitoring Jun 09, 2026, 05:15 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 09, 2026, 04:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 20, 2026 Users are unable log into their AdRoll accounts due to SSO issues. 1h 34m AdRoll Dashboard, AdRoll ABM Impact Overview Dashboard

Started May 20, 2026, 11:36 PM UTC· resolved May 21, 2026, 01:11 AM UTC

  1. identified May 20, 2026, 11:36 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved May 21, 2026, 01:11 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 19, 2026 Major Outage detected on status page 1h 56m Overall

Started Apr 19, 2026, 09:04 PM UTC· resolved Apr 19, 2026, 11:01 PM UTC

No vendor updates were posted for this incident.

Read the full incident report →

Minor April 3, 2026 Workflow reports are currently unavailable for downloading. 36m AdRoll ABM Workflows

Started Apr 03, 2026, 02:02 AM UTC· resolved Apr 03, 2026, 02:39 AM UTC

  1. identified Apr 03, 2026, 02:02 AM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Apr 03, 2026, 02:03 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Apr 03, 2026, 02:39 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 26, 2026 Delays in processing reporting 4h 26m

Started Feb 26, 2026, 05:26 PM UTC· resolved Feb 26, 2026, 09:52 PM UTC

  1. identified Feb 26, 2026, 05:26 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Feb 26, 2026, 09:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 22, 2026 Users are unable to make updates to recipe campaigns via the dashboard. 1h 57m AdRoll Dashboard, AdRoll Ad Campaign, AdRoll ABM Campaigns, AdRoll ABM Sales Automation & Contact Data and 1 more

Started Jan 22, 2026, 04:39 AM UTC· resolved Jan 22, 2026, 06:36 AM UTC

  1. identified Jan 22, 2026, 04:39 AM UTC

    The engineering team is actively working on a fix for the issue.

  2. resolved Jan 22, 2026, 06:36 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 14, 2026 Unable to create/modifiy Attribute-type audiences 4h 54m AdRoll ABM Audience

Started Jan 14, 2026, 06:00 PM UTC· resolved Jan 14, 2026, 10:54 PM UTC

  1. investigating Jan 14, 2026, 06:00 PM UTC

    - Customers are unable to create Attribute-type audiences, as it is currently unavailable. - Customers are also unable to modify existing Attribute-type audiences

  2. resolved Jan 14, 2026, 10:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 12, 2026 Incomplete reporting data from 1/8/2026-1/12/2026 3d 19h

Started Jan 12, 2026, 06:44 PM UTC· resolved Jan 16, 2026, 02:15 PM UTC

  1. identified Jan 12, 2026, 06:44 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Jan 15, 2026, 11:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 16, 2026, 02:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 9, 2026 Setting up e-commerce integration shows errors for some customers. 13h 33m AdRoll Ad Campaign

Started Jan 09, 2026, 09:31 AM UTC· resolved Jan 09, 2026, 11:04 PM UTC

  1. identified Jan 09, 2026, 09:31 AM UTC

    The engineering team has identified the problem and is working on a fix.

  2. resolved Jan 09, 2026, 11:04 PM UTC

    This incident is now resolved.

Read the full incident report →

Minor November 11, 2025 The engineering team is investigating reports of dashboard loading issues with a subset of campaigns. 5h 25m AdRoll Dashboard, AdRoll ABM Impact Overview Dashboard, AdRoll ABM Campaigns

Started Nov 11, 2025, 05:58 PM UTC· resolved Nov 11, 2025, 11:23 PM UTC

  1. investigating Nov 11, 2025, 05:58 PM UTC

    We are currently investigating this issue.

  2. identified Nov 11, 2025, 06:47 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Nov 11, 2025, 11:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 4, 2025 The Engineering team is investigating reports of campaign tabs not loading in the dashboard for subset of customers. 2h 39m AdRoll Dashboard, AdRoll Ad Campaign

Started Sep 04, 2025, 08:01 PM UTC· resolved Sep 04, 2025, 10:41 PM UTC

  1. investigating Sep 04, 2025, 08:01 PM UTC

    We are currently investigating this issue.

  2. identified Sep 04, 2025, 10:22 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Sep 04, 2025, 10:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 2, 2025 Issues with authenticating Hubspot integration. 6m AdRoll Dashboard, AdRoll ABM Impact Overview Dashboard, AdRoll Ad Campaign, AdRoll ABM Campaigns and 13 more

Started Sep 02, 2025, 10:12 PM UTC· resolved Sep 02, 2025, 10:19 PM UTC

  1. investigating Sep 02, 2025, 10:12 PM UTC

    We're currently investigating authentication issues when trying to connect to HubSpot via the dashboard.

  2. resolved Sep 02, 2025, 10:19 PM UTC

    The issue has been resolved.

Read the full incident report →

Notice June 16, 2025 Some users may have trouble logging into app.adroll.com 17h 36m AdRoll Dashboard, AdRoll ABM Impact Overview Dashboard

Started Jun 16, 2025, 10:11 PM UTC· resolved Jun 17, 2025, 03:47 PM UTC

  1. investigating Jun 16, 2025, 10:11 PM UTC

    Users might have trouble logging in when using browsers with pre-existing app.adroll.com site data. This would be resolved if the user facing this issue clears app.adroll.com site data, as instructed below. Alternatively, this can be resolved by logging in incognito mode, or with an alternate browser. - Right click on the page. - Go to the Application tab - Click on "Clear Site Data"

  2. resolved Jun 17, 2025, 03:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 30, 2025 Unable to edit Facebook campaign 2h 2m AdRoll Ad Campaign, AdRoll ABM Campaigns

Started Apr 30, 2025, 05:08 PM UTC· resolved Apr 30, 2025, 07:11 PM UTC

  1. identified Apr 30, 2025, 05:08 PM UTC

    Issue: - Facebook campaigns are currently experiencing an issue where they cannot be edited. Functional Impact: - Unable to edit Facebook campaigns Next Steps: - Engineering is currently addressing the issue. Comms will be sent once this is complete.

  2. identified Apr 30, 2025, 05:08 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Apr 30, 2025, 07:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 17, 2025 [Sev2 - RollWorks Only] LinkedIn audiences sync issues 5d 22h AdRoll ABM Integration

Started Apr 17, 2025, 05:11 PM UTC· resolved Apr 23, 2025, 04:09 PM UTC

  1. investigating Apr 17, 2025, 05:11 PM UTC

    ISSUE: The RollWorks/LinkedIn integration is experiencing issues when syncing audiences. IMPACT: Under the LinkedIn Settings, customers may see “LinkedIn integration is experiencing some technical issues“ with its connected ad accounts showing a "Disconnected" status. NEXT STEPS: Engineering is currently addressing the issue. Comms will be sent once this is complete.

  2. resolved Apr 23, 2025, 04:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 18, 2025 Unable to choose ads for new and existing RollWorks web campaigns 3h 17m

Started Mar 18, 2025, 09:22 PM UTC· resolved Mar 19, 2025, 12:40 AM UTC

  1. investigating Mar 18, 2025, 09:22 PM UTC

    We are currently investigating this issue.

  2. resolved Mar 19, 2025, 12:40 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 28, 2025 [Sev2 - RollWorks Only] Ingestion issue with Salesforce Contact and Lead objects 2d 18h AdRoll ABM Contact List and Contact Discovery

Started Feb 28, 2025, 09:35 PM UTC· resolved Mar 03, 2025, 04:35 PM UTC

  1. investigating Feb 28, 2025, 09:35 PM UTC

    Issue: There is currently an ingestion issue with the Salesforce Contact and Lead objects, which affects their use as data sources for filtering in Contact Lists and Contact Discovery Workflows. Functional Impact: - Sync errors with existing Contact Lists and Contact Discovery Workflows that use the Salesforce Contact and Lead objects as data sources. - Unable to create new Contact Lists and Contact Discovery Workflows using the Salesforce Contact and Lead objects as data sources. Next Steps: The engineering team is currently investigating the issue.

  2. resolved Mar 03, 2025, 04:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 25, 2025 "Create Dynamic Ads" button is currently down 6h 8m

Started Feb 25, 2025, 06:14 PM UTC· resolved Feb 26, 2025, 12:22 AM UTC

  1. investigating Feb 25, 2025, 06:14 PM UTC

    The 'Create Dynamics Ads' button via the 'Create' dropdown in the Ads Library is currently down. The button is leading to a form to report the error. The behaviour is currently visible to users with the Create Dynamic Ads functionality enabled. Our engineering team is actively working on a fix.

  2. resolved Feb 26, 2025, 12:22 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 19, 2025 [Sev 2] Unable to sync Account Lists to LinkedIn 2d 6h AdRoll ABM Target Accounts

Started Feb 19, 2025, 04:17 PM UTC· resolved Feb 21, 2025, 10:58 PM UTC

  1. identified Feb 19, 2025, 04:17 PM UTC

    Issue: There is currently an issue with Account Lists, where audiences cannot sync with LinkedIn. Impact: - Unable to push Account Lists' audiences to LinkedIn. - In some instances, the LinkedIn Ad Accounts settings might indicate that the integration has been disconnected. Next Steps: Engineering teams have identified the cause of the issue, and are working toward resolution.

  2. identified Feb 19, 2025, 07:27 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Feb 21, 2025, 12:41 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 21, 2025, 10:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 3, 2025 Scheduled reports for AdRoll and RollWorks are not being sent. 11h 50m AdRoll Dashboard, AdRoll ABM Impact Overview Dashboard

Started Feb 03, 2025, 11:39 PM UTC· resolved Feb 04, 2025, 11:30 AM UTC

  1. identified Feb 03, 2025, 11:39 PM UTC

    Impact: - Customers that have scheduled reports for recurring delivery (daily, weekly, monthly) are not receiving their reports. - On-demand reports are continuing to function correctly. Next Steps: - Engineering teams have identified the cause of the issue, and are working toward resolution. - When resolved, all queued weekly and monthly reports will be sent. Queued daily reports will not be sent, as this would result in delivering several reports at once to customer inboxes. Instead the next daily report will resume as normal on February 4th, 2025.

  2. resolved Feb 04, 2025, 04:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 27, 2025 [Sev1 - RollWorks Only] Command Center, Journey Stage, and Salesforce data source unavailable 20h 17m AdRoll ABM Sales Automation & Contact Data

Started Jan 27, 2025, 07:23 PM UTC· resolved Jan 28, 2025, 03:40 PM UTC

  1. investigating Jan 27, 2025, 07:23 PM UTC

    Issue: RollWorks is currently experiencing two issues: - The Command Center and Journey Stage are missing from the Dashboard - Salesforce data source is unavailable for Account Lis​t Enhanced Contact List​, and Journey Stage. Impact: - Unable to access Command Center and Journey Stage - Unable to create​/modify Account List​s, Enhanced Contacts Lists​, and Journey Stage using Salesforce data source​ filters Next Steps: Engineering has resolved the issue with ​access to the Command Center and Journey Stage but is currently looking into the issue with Salesforce data source​, which is affecting certain areas of the Command Center and Journey Stage.

  2. investigating Jan 27, 2025, 08:28 PM UTC

    Updates: - There are no longer any missing sections of the dashboard - Issues related to the Salesforce data source filters, specifically with Account List (created from Command Center), Enhanced Contact Lists, or Journey Stage using Salesforce Accounts, Opportunity, and Campaign objects, are still under investigation

  3. resolved Jan 28, 2025, 03:40 PM UTC

    Update: - The Salesforce data source is now fixed and available for Journey Stages, Account Lists, and Enhanced Contact Lists.

Read the full incident report →

Major December 5, 2024 RollWorks app not loading 5h 8m

Started Dec 05, 2024, 02:56 PM UTC· resolved Dec 05, 2024, 08:05 PM UTC

  1. investigating Dec 05, 2024, 02:56 PM UTC

    Most areas in the RollWorks app are currently not loading.

  2. monitoring Dec 05, 2024, 04:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 05, 2024, 08:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Major December 3, 2024 The playbook edit page is currently unavailable in the dashboard. 39m AdRoll ABM Playbooks

Started Dec 03, 2024, 10:02 PM UTC· resolved Dec 03, 2024, 10:42 PM UTC

  1. investigating Dec 03, 2024, 10:02 PM UTC

    We are currently investigating this issue.

  2. resolved Dec 03, 2024, 10:42 PM UTC

    This incident has been resolved.

Read the full incident report →