Platform Core Services, Adobe Journey Optimizer, Real-Time CDP: Performance issue

Update timeline

1. monitoring Oct 01, 2026, 07:50 PM UTC

   We’re investigating a performance issue.

2. monitoring Oct 01, 2026, 07:59 PM UTC

   Adobe Journey Optimizer (AJO) customers globally may be encountering failed jobs or missing fields. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact AJO Support via the Admin Console or Experience League.

3. monitoring Oct 01, 2026, 07:59 PM UTC

   Adobe Real-Time Customer Data Platform (RTCDP) customers globally may be encountering failed jobs or missing fields. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact RTCDP Support via the Admin Console or Experience League.

4. monitoring Oct 01, 2026, 07:59 PM UTC

   Adobe Real-Time Customer Data Platform (RTCDP) customers globally may be encountering failed jobs or missing fields. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact RTCDP Support via the Admin Console or Experience League.

5. monitoring Oct 01, 2026, 08:52 PM UTC

   Adobe Journey Optimizer (AJO) customers globally may be experiencing a service degradation. - What has changed: The Adobe engineering team is engaging the necessary resources to investigate the issue and determine a path to mitigation.- Customer Impact: A subset of AJO customers globally may be encountering failed jobs or missing fields.We will post updates within one hour or as soon as new information is available. If you have any questions, please contact AJO Support via the Admin Console or Experience League.

6. monitoring Oct 01, 2026, 08:52 PM UTC

   Adobe Real-Time Customer Data Platform (RTCDP) customers globally may be experiencing a service degradation. - What has changed: The Adobe engineering team is engaging the necessary resources to investigate the issue and determine a path to mitigation.- Customer Impact: A subset of RTCDP customers globally may be encountering failed jobs or missing fields.We will post updates within one hour or as soon as new information is available. If you have any questions, please contact RTCDP Support via the Admin Console or Experience League.

7. monitoring Oct 01, 2026, 08:52 PM UTC

   Adobe Real-Time Customer Data Platform (RTCDP) customers globally may be experiencing a service degradation. - What has changed: The Adobe engineering team is engaging the necessary resources to investigate the issue and determine a path to mitigation.- Customer Impact: A subset of RTCDP customers globally may be encountering failed jobs or missing fields.We will post updates within one hour or as soon as new information is available. If you have any questions, please contact RTCDP Support via the Admin Console or Experience League.

8. monitoring Oct 01, 2026, 09:57 PM UTC

   Adobe Journey Optimizer (AJO) customers globally may be experiencing a service degradation. What has changed: The Adobe engineering team has identified a possible fix and is working to deploy the necessary configuration.Customer Impact: A subset of AJO customers globally may be encountering failed jobs or missing fields.We will post updates as soon as new information is available. If you have any questions,  please contact AJO Support via the Admin Console or Experience League.

9. monitoring Oct 01, 2026, 09:57 PM UTC

   Adobe Real-Time Customer Data Platform (RTCDP) customers globally may be experiencing a service degradation. What has changed: The Adobe engineering team has identified a possible fix and is working to deploy the necessary configuration.Customer Impact: A subset of RTCDP customers globally may be encountering failed jobs or missing fields.We will post updates as soon as new information is available. If you have any questions,  please contact RTCDP Support via the Admin Console or Experience League.

10. monitoring Oct 01, 2026, 09:57 PM UTC

    Adobe Real-Time Customer Data Platform (RTCDP) customers globally may be experiencing a service degradation. What has changed: The Adobe engineering team has identified a possible fix and is working to deploy the necessary configuration.Customer Impact: A subset of RTCDP customers globally may be encountering failed jobs or missing fields.We will post updates as soon as new information is available. If you have any questions,  please contact RTCDP Support via the Admin Console or Experience League.

11. monitoring Oct 02, 2026, 04:22 AM UTC

    We've reduced the severity level of the performance issue and will no longer be publishing updates.

12. monitoring Oct 02, 2026, 04:22 AM UTC

    We've reduced the severity level of the performance issue and will no longer be publishing updates.

13. monitoring Oct 02, 2026, 04:59 AM UTC

    We’re investigating a performance issue.

14. monitoring Oct 02, 2026, 05:42 AM UTC

    A subset of Adobe Journey Optimizer (AJO) customers globally may be experiencing a service degradation.What has changed: The Adobe engineering teams continue to investigate the issue and are actively working to mitigate customer impact. Recovery efforts remain ongoing, and teams are closely monitoring service stability.Customer Impact: Customers globally may continue to experience failed jobs or missing fields within affected workflows.We will provide updates as soon as new information becomes available. If you have any questions, please contact AJO Support through the Admin Console or Experience League.

15. monitoring Oct 02, 2026, 05:42 AM UTC

    A subset of Platform Core Services customers globally may be experiencing a service degradation.What has changed: The Adobe engineering teams continue to investigate the issue and are actively working to mitigate customer impact. Recovery efforts remain ongoing, and teams are closely monitoring service stability.Customer Impact: Customers globally may continue to experience failed jobs or missing fields within affected workflows.We will provide updates as soon as new information becomes available. If you have any questions, please contact Adobe Platform Core Services through the Admin Console or Experience League.

16. monitoring Oct 02, 2026, 05:43 AM UTC

    A subset of Adobe Real-Time Customer Data Platform (RTCDP) customers globally may be experiencing a service degradation.What has changed: The Adobe engineering teams continue to investigate the issue and are actively working to mitigate customer impact. Recovery efforts remain ongoing, and teams are closely monitoring service stability.Customer Impact: Customers globally may continue to experience failed jobs or missing fields within affected workflows.We will provide updates as soon as new information becomes available. If you have any questions, please contact RTCDP Support through the Admin Console or Experience League.

17. monitoring Oct 02, 2026, 08:37 PM UTC

    We've reduced the severity level of the performance issue and will no longer be publishing updates.

18. resolved Oct 04, 2026, 04:53 AM UTC

    We’ve changed the severity level from trivial to minor for the performance issue.

19. resolved Oct 04, 2026, 04:53 AM UTC

    We’ve changed the severity level from trivial to minor for the performance issue.

20. resolved Oct 15, 2026, 02:38 PM UTC

    The root cause analysis has been completed, and the Customer Statement (CFS) is now available. You can review the report here.

21. resolved Oct 15, 2026, 02:38 PM UTC

    The root cause analysis has been completed, and the Customer Statement (CFS) is now available. You can review the report here.