Data Foundation, CX Enterprise Home, Adobe Express (+13 more): Availability issue

Update timeline

1. monitoring Oct 15, 2026, 06:32 AM UTC

   We’re investigating a performance issue.

2. monitoring Oct 15, 2026, 06:33 AM UTC

   We’ve changed the severity level from minor to major for the availability issue.

3. monitoring Oct 15, 2026, 06:41 AM UTC

   We’re investigating an availability issue.

4. monitoring Oct 15, 2026, 06:41 AM UTC

   A subset of Adobe Platform Core Services customers in the Americas region may be experiencing time outs, failed image pulls, deployment failures, or intermittent access issues related to Artifactory services. We are actively investigating this issue and working to restore service as quickly as possible. We will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Support via the Support Portal in Admin Console.

5. monitoring Oct 15, 2026, 06:51 AM UTC

   A subset of Adobe Platform Core Services customers globally may be experiencing time outs, failed image pulls, deployment failures, or intermittent access issues related to Artifactory services. We are actively investigating this issue and working to restore service as quickly as possible. We will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Support via the Support Portal in Admin Console

6. monitoring Oct 15, 2026, 06:52 AM UTC

   We’re investigating an availability issue.

7. monitoring Oct 15, 2026, 06:52 AM UTC

   We’re investigating a performance issue.

8. monitoring Oct 15, 2026, 06:56 AM UTC

   We’re investigating a performance issue.

9. monitoring Oct 15, 2026, 07:01 AM UTC

   A subset of Adobe Analytics customers globally may be experiencing delays in reporting. We are actively investigating this issue and working to restore normal service. We will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Analytics Support via the Support Portal in Admin Console.

10. monitoring Oct 15, 2026, 07:06 AM UTC

    We've changed the Services impacted for the availability issue.

11. monitoring Oct 15, 2026, 07:06 AM UTC

    We’ve changed the severity level from minor to major for the availability issue.

12. monitoring Oct 15, 2026, 07:06 AM UTC

    We’ve reopened our report on the availability issue.

13. monitoring Oct 15, 2026, 07:06 AM UTC

    We’re investigating a performance issue.

14. monitoring Oct 15, 2026, 07:06 AM UTC

    A subset of Adobe Customer Journey Analytics (CJA) customers globally may be experiencing intermittent issues when accessing or using the service. We are actively investigating this issue and working to restore normal service. We will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Customer Journey Analytics Support via the Support Portal in Admin Console.

15. monitoring Oct 15, 2026, 07:07 AM UTC

    A subset of Adobe Journey Optimizer (AJO) customers globally may be experiencing intermittent issues when accessing or using the service. We are actively investigating this issue and working to restore normal service. We will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Journey Optimizer Support via the Support Portal in Admin Console.

16. monitoring Oct 15, 2026, 07:16 AM UTC

    We’re investigating a performance issue.

17. monitoring Oct 15, 2026, 07:18 AM UTC

    We've changed the Services impacted for the availability issue.

18. monitoring Oct 15, 2026, 07:21 AM UTC

    A subset of Adobe Experience Platform Data Platform customers globally may be experiencing intermittent issues when accessing or using the service We are actively investigating the issue and working to restore normal service. We will post updates within one hour or as soon as new information becomes available.If you have any questions, please contact Adobe Data Foundation Support via the Support Portal in Admin Console.

19. monitoring Oct 15, 2026, 07:26 AM UTC

    We’re investigating a performance issue.

20. monitoring Oct 15, 2026, 07:29 AM UTC

    We’re investigating a performance issue.

21. monitoring Oct 15, 2026, 07:34 AM UTC

    We've changed the Services impacted for the availability issue.

22. monitoring Oct 15, 2026, 07:34 AM UTC

    We've changed the Services impacted for the availability issue.

23. monitoring Oct 15, 2026, 07:36 AM UTC

    We've changed the Services impacted for the availability issue.

24. monitoring Oct 15, 2026, 07:38 AM UTC

    A subset of Adobe Brand Visibility customers globally may be experiencing delays or failures when accessing Brand Visibility services. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Brand Visibility Support via the Support Portal in Admin Console or Experience League.

25. monitoring Oct 15, 2026, 07:43 AM UTC

    We’ve changed the severity level from minor to major for the availability issue.

26. monitoring Oct 15, 2026, 07:43 AM UTC

    We’re investigating a performance issue.

27. monitoring Oct 15, 2026, 07:56 AM UTC

    We've changed the Services impacted for the availability issue.

28. monitoring Oct 15, 2026, 08:04 AM UTC

    A subset of Adobe Analytics customers globally may be experiencing a service degradation.What has changed: The Adobe engineering teams have identified contributing factors and are actively implementing recovery actions. Recovery efforts are underway, and engineering teams continue to validate service health and monitor progress.Customer impact: Customers may experience degraded performance, delayed reporting, deployment failures, or intermittent access issues.We will post updates within one hour or as soon as new information is available. If you have any questions, please contact Adobe Analytics Support via the Support Portal in Admin Console or Experience League.

29. monitoring Oct 15, 2026, 08:08 AM UTC

    We’re investigating a performance issue.

30. monitoring Oct 15, 2026, 08:11 AM UTC

    A subset of Adobe CX Enterprise Home customers globally may be experiencing a service degradation.What has changed: The Adobe engineering teams have identified contributing factors and are actively implementing recovery actions. Recovery activities are in progress, and service health validation continues.Customer impact: Customers may experience intermittent access issues or degraded platform performance.We will post updates within one hour or as soon as new information is available. If you have any questions, please contact CX Enterprise Home Support via the Support Portal in Admin Console or Experience League.

31. monitoring Oct 15, 2026, 08:13 AM UTC

    A subset of Adobe Brand Visibility customers globally may be experiencing a service degradation.What has changed: The Adobe engineering teams have identified contributing factors and are actively implementing recovery actions. Service restoration efforts are underway, and engineering teams continue to validate service health.Customer impact: Customers may experience delays, degraded performance, or intermittent access issues when accessing Brand Visibility services.We will post updates within one hour or as soon as new information is available. If you have any questions, please contact Adobe Brand Visibility Support via the Support Portal in Admin Console or Experience League.

32. monitoring Oct 15, 2026, 08:13 AM UTC

    We've changed the Services impacted for the availability issue.

33. monitoring Oct 15, 2026, 08:43 AM UTC

    We've changed the Services impacted for the availability issue.

34. monitoring Oct 15, 2026, 09:03 AM UTC

    A subset of Adobe Experience Manager customers globally may be experiencing a service degradation.What has changed: The Adobe engineering teams have identified contributing factors and are actively implementing recovery actions. Service restoration is in progress, and engineering teams continue to validate service health and monitor recovery progress.Customer impact: Customers may experience deployment failures, service delays, degraded performance, or intermittent access issues.We will post updates within one hour or as soon as new information is available. If you have any questions, please contact Adobe Experience Manager Support via the Support Portal in Admin Console or Experience League.

35. monitoring Oct 15, 2026, 09:03 AM UTC

    A subset of Adobe Journey Optimizer customers globally may be experiencing a service degradation.What has changed: The Adobe engineering teams have identified contributing factors and are actively implementing recovery actions. Recovery efforts remain underway while service health validation continues.Customer impact: Customers may experience deployment delays, degraded performance, or intermittent access issues.We will post updates within one hour or as soon as new information is available. If you have any questions, please contact Adobe Journey Optimizer Support via the Support Portal in Admin Console or Experience League.

36. monitoring Oct 15, 2026, 09:04 AM UTC

    A subset of Adobe Learning Manager customers globally may be experiencing a service degradation.What has changed: The Adobe engineering teams have identified contributing factors and are actively implementing recovery actions. Recovery efforts are in progress while service health validation continues.Customer impact: Customers may experience degraded performance, delays, or intermittent access issues.We will post updates within one hour or as soon as new information is available. If you have any questions, please contact Adobe Learning Manager Support via the Support Portal in Admin Console or Experience League.

37. monitoring Oct 15, 2026, 09:05 AM UTC

    A subset of Adobe Platform Core Services customers globally may be experiencing a service disruption.What has changed: The Adobe engineering teams have identified contributing factors and are actively implementing recovery actions. Service restoration is in progress, and teams are continuing to validate service health.Customer impact: Customers may experience deployment failures, service delays, or intermittent service interruptions.We will post updates within one hour or as soon as new information is available. If you have any questions, please contact Platform Core Services Support via the Support Portal in Admin Console or Experience League.

38. monitoring Oct 15, 2026, 09:05 AM UTC

    A subset of Adobe Data Foundation customers globally may be experiencing a service disruption.What has changed: The Adobe engineering teams have identified contributing factors and are actively implementing recovery actions. Engineering teams continue to restore affected services and validate service health.Customer impact: Customers may experience data processing delays, degraded performance, or intermittent access issues.We will post updates within one hour or as soon as new information is available. If you have any questions, please contact Data Foundation Support via the Support Portal in Admin Console or Experience League.

39. monitoring Oct 15, 2026, 09:05 AM UTC

    A subset of Customer Journey Analytics (CJA) customers globally may be experiencing a service degradation.What has changed: The Adobe engineering teams have identified contributing factors and are actively implementing recovery actions. Service restoration efforts are in progress, and engineering teams continue to validate service health and monitor recovery activities.Customer impact: Customers may experience deployment failures, delays, degraded performance, or intermittent access issues.We will post updates within one hour or as soon as new information is available. If you have any questions, please contact Customer Journey Analytics Support via the Support Portal in Admin Console or Experience League.

40. resolved Oct 15, 2026, 09:31 AM UTC

    We’ve resolved the availability issue.

41. resolved Oct 15, 2026, 09:31 AM UTC

    We’ve resolved the availability issue.

42. resolved Oct 15, 2026, 09:39 AM UTC

    A subset of Adobe Experience Manager customers globally may have experienced a service degradation.Resolution summary: This issue has been resolved, and all systems are fully operational. The Adobe engineering teams identified the source of the issue, implemented service recovery measures, restored affected functionality, and validated service stability to ensure customers can access and use services as expected.Customer impact: Customers may have experienced deployment failures, extended deployment times, failed image pulls, intermittent access issues, reporting latency, or difficulties accessing affected services.If you are still experiencing symptoms, please contact Adobe Experience Manager via the Support Portal in Admin Console for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update.

43. resolved Oct 15, 2026, 09:44 AM UTC

    A subset of Adobe Brand Visibility customers globally may have experienced a service degradation.Resolution summary: This issue has been resolved, and all systems are fully operational. The Adobe engineering teams identified the source of the issue, implemented service recovery measures, restored affected functionality, and validated service stability to ensure customers can access and use services as expected.Customer impact: Customers may have experienced deployment failures, extended deployment times, failed image pulls, intermittent access issues, reporting latency, or difficulties accessing affected services.If you are still experiencing symptoms, please contact Adobe Brand Visibility via the Support Portal in Admin Console for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update.

44. resolved Oct 15, 2026, 09:44 AM UTC

    A subset of Adobe Experience Manager customers globally may have experienced a service degradation.Resolution summary: This issue has been resolved, and all systems are fully operational. The Adobe engineering teams identified the source of the issue, implemented service recovery measures, restored affected functionality, and validated service stability to ensure customers can access and use services as expected.Customer impact: Customers may have experienced deployment failures, extended deployment times, failed image pulls, intermittent access issues, reporting latency, or difficulties accessing affected services.If you are still experiencing symptoms, please contact Adobe Experience Manager via the Support Portal in Admin Console for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update.

45. resolved Oct 15, 2026, 09:44 AM UTC

    A subset of Adobe Journey Optimizer (AJO) customers globally may have experienced a service disruption.Resolution summary: This issue has been resolved, and all systems are fully operational. The Adobe engineering teams identified the source of the issue, implemented service recovery measures, restored affected functionality, and validated service stability to ensure customers can access and use services as expected.Customer impact: Customers may have experienced deployment failures, extended deployment times, failed image pulls, intermittent access issues, reporting latency, or difficulties accessing affected services.If you are still experiencing symptoms, please contact Adobe Journey Optimizer via the Support Portal in Admin Console for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update.

46. resolved Oct 15, 2026, 09:44 AM UTC

    A subset of Adobe Learning Manager customers globally may have experienced a service degradation.Resolution summary: This issue has been resolved, and all systems are fully operational. The Adobe engineering teams identified the source of the issue, implemented service recovery measures, restored affected functionality, and validated service stability to ensure customers can access and use services as expected.Customer impact: Customers may have experienced deployment failures, extended deployment times, failed image pulls, intermittent access issues, reporting latency, or difficulties accessing affected services.If you are still experiencing symptoms, please contact Adobe Learning Manager via the Support Portal in Admin Console for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update.

47. resolved Oct 15, 2026, 09:44 AM UTC

    A subset of Adobe Platform Core Services customers globally may have experienced a service disruption.Resolution summary: This issue has been resolved, and all systems are fully operational. The Adobe engineering teams identified the source of the issue, implemented service recovery measures, restored affected functionality, and validated service stability to ensure customers can access and use services as expected.Customer impact: Customers may have experienced deployment failures, extended deployment times, failed image pulls, intermittent access issues, reporting latency, or difficulties accessing affected services.If you are still experiencing symptoms, please contact Adobe Platform Core Services via the Support Portal in Admin Console for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update.

48. resolved Oct 15, 2026, 09:46 AM UTC

    A subset of Adobe CX Enterprise Home customers globally may have experienced a service Degradation.Resolution summary: This issue has been resolved, and all systems are fully operational. The Adobe engineering teams identified the source of the issue, implemented service recovery measures, restored affected functionality, and validated service stability to ensure customers can access and use services as expected.Customer impact: Customers may have experienced deployment failures, extended deployment times, failed image pulls, intermittent access issues, reporting latency, or difficulties accessing affected services.If you are still experiencing symptoms, please contact Adobe CX Enterprise Home via the Support Portal in Admin Console for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update.

49. resolved Oct 15, 2026, 09:46 AM UTC

    A subset of Adobe Customer Journey Analytics (CJA) customers globally may have experienced a service disruption.Resolution summary: This issue has been resolved, and all systems are fully operational. The Adobe engineering teams identified the source of the issue, implemented service recovery measures, restored affected functionality, and validated service stability to ensure customers can access and use services as expected.Customer impact: Customers may have experienced deployment failures, extended deployment times, failed image pulls, intermittent access issues, reporting latency, or difficulties accessing affected services.If you are still experiencing symptoms, please contact Adobe Customer Journey Analytics via the Support Portal in Admin Console for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update.

50. resolved Oct 15, 2026, 10:17 AM UTC

    We’ve changed the impact start date for the availability issue.

51. resolved Oct 19, 2026, 06:18 AM UTC

    A subset of Adobe Analytics customers globally may have experienced a service disruption.Resolution summary: This issue has been resolved, and all systems are fully operational. The Adobe engineering teams identified the source of the issue, implemented service recovery measures, restored affected functionality, and validated service stability to ensure customers can access and use services as expected.Customer impact: Customers may have experienced deployment failures, extended deployment times, failed image pulls, intermittent access issues, reporting latency, or difficulties accessing affected services.If you are still experiencing symptoms, please contact Adobe Analytics via the Support Portal in Admin Console for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update.

52. resolved Oct 19, 2026, 06:18 AM UTC

    We’ve resolved the availability issue.

53. resolved Oct 19, 2026, 06:19 AM UTC

    A subset of Adobe Brand Visibility customers globally may have experienced a service degradation.Resolution summary: This issue has been resolved, and all systems are fully operational. The Adobe engineering teams identified the source of the issue, implemented service recovery measures, restored affected functionality, and validated service stability to ensure customers can access and use services as expected.Customer impact: Customers may have experienced deployment failures, extended deployment times, failed image pulls, intermittent access issues, reporting latency, or difficulties accessing affected services.If you are still experiencing symptoms, please contact Adobe Brand Visibility via the Support Portal in Admin Console for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update.

54. resolved Oct 19, 2026, 06:22 AM UTC

    We’ve resolved the availability issue

55. resolved Oct 19, 2026, 06:23 AM UTC

    A subset of Adobe Experience Manager customers globally may have experienced a service Degradation.Resolution summary: This issue has been resolved, and all systems are fully operational. The Adobe engineering teams identified the source of the issue, implemented service recovery measures, restored affected functionality, and validated service stability to ensure customers can access and use services as expected.Customer impact: Customers may have experienced deployment failures, extended deployment times, failed image pulls, intermittent access issues, reporting latency, or difficulties accessing affected services.If you are still experiencing symptoms, please contact Adobe Experience Manager via the Support Portal in Admin Console for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update.

56. resolved Oct 19, 2026, 06:23 AM UTC

    A subset of Adobe Journey Optimizer (AJO) customers globally may have experienced a service disruption.Resolution summary: This issue has been resolved, and all systems are fully operational. The Adobe engineering teams identified the source of the issue, implemented service recovery measures, restored affected functionality, and validated service stability to ensure customers can access and use services as expected.Customer impact: Customers may have experienced deployment failures, extended deployment times, failed image pulls, intermittent access issues, reporting latency, or difficulties accessing affected services.If you are still experiencing symptoms, please contact Adobe Journey Optimizer via the Support Portal in Admin Console for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update

57. resolved Oct 19, 2026, 06:24 AM UTC

    A subset of Adobe CX Enterprise Home customers globally may have experienced a service Degradation.Resolution summary: This issue has been resolved, and all systems are fully operational. The Adobe engineering teams identified the source of the issue, implemented service recovery measures, restored affected functionality, and validated service stability to ensure customers can access and use services as expected.Customer impact: Customers may have experienced deployment failures, extended deployment times, failed image pulls, intermittent access issues, reporting latency, or difficulties accessing affected services.If you are still experiencing symptoms, please contact Adobe CX Enterprise Home via the Support Portal in Admin Console for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update

58. resolved Oct 19, 2026, 06:25 AM UTC

    A subset of Adobe Customer Journey Analytics (CJA) customers globally may have experienced a service disruption.Resolution summary: This issue has been resolved, and all systems are fully operational. The Adobe engineering teams identified the source of the issue, implemented service recovery measures, restored affected functionality, and validated service stability to ensure customers can access and use services as expected.Customer impact: Customers may have experienced deployment failures, extended deployment times, failed image pulls, intermittent access issues, reporting latency, or difficulties accessing affected services.If you are still experiencing symptoms, please contact Adobe Customer Journey Analytics via the Support Portal in Admin Console for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update

59. resolved Oct 19, 2026, 06:27 AM UTC

    A subset of Adobe Experience Manager as a Cloud Service (AEM Cloud) customers globally may have experienced a service disruption.Resolution summary: This issue has been resolved, and all systems are fully operational. The Adobe engineering teams identified the source of the issue, implemented service recovery measures, restored affected functionality, and validated service stability to ensure customers can access and use services as expected.Customer impact: Customers may have experienced deployment failures, extended deployment times, failed image pulls, intermittent access issues, reporting latency, or difficulties accessing affected services.If you are still experiencing symptoms, please contact Adobe Customer Journey Analytics via the Support Portal in Admin Console for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update

60. resolved Oct 19, 2026, 06:46 AM UTC

    We’ve resolved the availability issue

61. resolved Oct 19, 2026, 06:46 AM UTC

    We’ve resolved the availability issue

62. resolved Oct 19, 2026, 06:46 AM UTC

    We’ve resolved the availability issue

63. resolved Oct 19, 2026, 06:46 AM UTC

    We’ve resolved the availability issue

64. resolved Oct 19, 2026, 06:46 AM UTC

    We’ve resolved the availability issue

65. resolved Oct 19, 2026, 06:54 AM UTC

    We’ve resolved the availability issue.

66. resolved Oct 19, 2026, 07:01 AM UTC

    We’ve resolved the availability issue.

67. resolved Oct 19, 2026, 07:02 AM UTC

    We’ve resolved the availability issue.

68. resolved Oct 19, 2026, 07:03 AM UTC

    We’ve resolved the availability issue.

69. resolved Oct 19, 2026, 07:03 AM UTC

    We’ve resolved the availability issue.

70. resolved Oct 19, 2026, 07:07 AM UTC

    We’ve resolved the availability issue.

71. resolved Oct 19, 2026, 07:11 AM UTC

    We’ve resolved the availability issue.