Acquia Outage History

Started Dec 01, 2025, 11:22 AM UTC· resolved Dec 01, 2025, 04:16 PM UTC

1. investigating Dec 01, 2025, 11:22 AM UTC

   We are aware of an issue impacting Site Studio API functionality. Our engineering teams are actively investigating to determine the scope and underlying cause. Additional services may be affected, and updates will follow as we confirm details.

2. investigating Dec 01, 2025, 01:07 PM UTC

   We are still investigating the issue impacting Site Studio API functionality. Our engineering teams are actively working to identify the scope of the issue and any additional impacts. We will share further updates as they become available.

3. monitoring Dec 01, 2025, 02:15 PM UTC

   We have identified the issue impacting the Site Studio API functionality and have deployed a fix. We are currently monitoring the progress and will keep you updated as more information becomes available.

4. resolved Dec 01, 2025, 04:16 PM UTC

   The underlying cause of the service interruption affecting the Acquia Site Studio API endpoints has been addressed. All impacted Acquia services have been restored, and all services are now fully operational.

Read the full incident report →

Started Nov 18, 2025, 01:52 PM UTC· resolved Nov 18, 2025, 06:11 PM UTC

1. identified Nov 18, 2025, 01:52 PM UTC

   Acquia is currently investigating an interruption of service for Acquia Source Platform (source.acquia.com), which is currently inaccessible. This interruption is not expected to impact customer CMS or sites hosted on Acquia Source. Our teams are actively working on a resolution. We will provide a full update once the service is fully restored.

2. monitoring Nov 18, 2025, 02:54 PM UTC

   Acquia Source Platform (source.acquia.com) is now accessible, and the issue has been resolved. Our team will continue to monitor the situation to ensure ongoing stability. We will provide additional updates when available.

3. resolved Nov 18, 2025, 06:11 PM UTC

   The underlying cause of this Acquia Source service interruption has been addressed. All affected Acquia Source services have been restored. All services are operational at this time.

Read the full incident report →

Started Nov 18, 2025, 12:11 PM UTC· resolved Nov 18, 2025, 06:07 PM UTC

1. identified Nov 18, 2025, 12:11 PM UTC

   Acquia Edge powered by Cloudflare services for some applications are currently interrupted. We are working with upstream provider to resolve it at this time. We will provide additional updates when services have been fully restored.

2. identified Nov 18, 2025, 12:39 PM UTC

   Acquia Edge powered by Cloudflare services are recovering, but customers may continue to observe higher-than-normal error rates as Cloudflare continue remediation efforts.

3. identified Nov 18, 2025, 01:01 PM UTC

   Impaired services around Acquia Edge powered by Cloudflare is still being investigated. We will provide additional updates as soon as we have information.

4. identified Nov 18, 2025, 01:27 PM UTC

   Issue impacting Acquia Edge powered by Cloudflare services has been identified and we are working with our upstream provider to implement a fix. We will provide additional updates when services have been fully restored.

5. identified Nov 18, 2025, 02:08 PM UTC

   Acquia Edge powered by Cloudflare services for some applications are currently interrupted. We are continuously working to resolve it at this time. We will provide additional updates when services have been fully restored.

6. monitoring Nov 18, 2025, 02:48 PM UTC

   Issue with the Acquia Edge powered by Cloudflare services has been resolved and we are currently monitoring with our upstream provider for errors to ensure all services are back to normal.

7. monitoring Nov 18, 2025, 03:30 PM UTC

   Acquia Edge powered by Cloudflare services has been resolved. We are still actively monitoring with our upstream provider to ensure all services remain stable and are back to normal.

8. monitoring Nov 18, 2025, 04:21 PM UTC

   Acquia Edge powered by Cloudflare services has been resolved. The team is continuing to focus on restoring service post-fix. We are still actively monitoring with our upstream provider to ensure all services remain stable and are back to normal, as our upstream partner is mitigating several issues that remain post-deployment.

9. monitoring Nov 18, 2025, 05:08 PM UTC

   Acquia Edge powered by Cloudflare services has been resolved. The team is continuing to focus on restoring service post-fix and is actively monitoring the situation. Our upstream provider continues to see errors drop as they work on clearing remaining errors and latency globally.

10. resolved Nov 18, 2025, 06:07 PM UTC

    The underlying cause of this service interruption has been addressed. All affected Services offered by Acquia Edge powered by Cloudflare has been resolved, and according to our upstream partner, Cloudflare services are currently operating normally with no elevated errors or latency being observed across their network.

Read the full incident report →

Started Nov 13, 2025, 03:01 PM UTC· resolved Nov 13, 2025, 06:25 PM UTC

1. investigating Nov 13, 2025, 03:01 PM UTC

   Acquia is currently investigating an interruption of service for some Applications across Acquia Cloud Next & Acquia Source platforms. Our engineering team is actively working to identify the root cause and restore full service as quickly as possible. We will provide updates as more information becomes available. Thank you for your patience and understanding.

2. investigating Nov 13, 2025, 05:08 PM UTC

   We are continuing to investigate this issue impacting services for some Applications across Acquia Cloud Next & Acquia Source platforms. We will provide updates as more information becomes available. Thank you for your patience and understanding.

3. monitoring Nov 13, 2025, 05:36 PM UTC

   Acquia has deployed a fix for the recent interruption of services affecting some Applications across Acquia Cloud Next and Acquia Source. We are now monitoring the situation to ensure full service stability and continued recovery. We will continue to provide updates as needed. Thank you for your patience and understanding.

4. resolved Nov 13, 2025, 06:25 PM UTC

   The underlying cause of this service interruption has been addressed. All affected services have been restored and operational now.

Read the full incident report →

Started Oct 28, 2025, 12:06 PM UTC· resolved Oct 30, 2025, 08:36 AM UTC

1. investigating Oct 28, 2025, 12:06 PM UTC

   We are currently investigating an issue where Acquia Source customers are unable to replace existing images on existing pages. This was introduced in version 2.19.0 as part of a canvas update. There are two related issues: 1) Unable to Edit or Remove Images from Existing Components: Users may encounter the error: "Can only set values on the active version" (API Error). 2) Image Properties Conflict in Components: In components with two image properties, uploading an image to one field may automatically remove the image in the other field. We are working to resolve this issue and have a temporary workaround in place as followed: - Re-add the same image component to the page. - Copy your content to the new component. - Delete the old component and save the page. We will provide additional information as it becomes available.

2. identified Oct 28, 2025, 06:34 PM UTC

   We have identified the root cause of the issue affecting Acquia Source customers who are unable to replace existing images on existing pages. This issue was introduced in version 2.19.0 as part of a canvas update and results in the following: 1) Unable to Edit or Remove Images from Existing Components: Users may encounter the error: "Can only set values on the active version" (API Error). 2) Image Properties Conflict in Components: In components with two image properties, uploading an image to one field may automatically remove the image in the other field. A fixed is in progress, which will be released as soon as possible. In the meantime, please continue to use the following workaround: 1) Re-add the same image component to the page. 2) Copy your content to the new component. 3) Delete the old component and save the page. We appreciate your patience and will provide further updates as soon as the fix is available. If you have any questions or need assistance with the workaround, please let us know.

3. identified Oct 28, 2025, 09:41 PM UTC

   We have identified the root cause of the issue affecting Acquia Source customers who are unable to replace existing images on existing pages. This issue was introduced in version 2.19.0 as part of a canvas update and results in the following: 1) Unable to Edit or Remove Images from Existing Components: Users may encounter the error: "Can only set values on the active version" (API Error). 2) Image Properties Conflict in Components: In components with two image properties, uploading an image to one field may automatically remove the image in the other field. A fix is still in progress, which will be released as soon as it is possible. In the meantime, please continue to use the following workaround: 1) Re-add the same image component to the page. 2) Copy your content to the new component. 3) Delete the old component and save the page. We appreciate your patience and will provide further updates as soon as the fix is available. If you have any questions or need assistance with the workaround, please let us know.

4. monitoring Oct 28, 2025, 10:46 PM UTC

   We have identified the root cause of the issue affecting Acquia Source customers who are unable to replace existing images on existing pages. This issue was introduced in version 2.19.0 as part of a canvas update and results in the following: 1) Unable to Edit or Remove Images from Existing Components: Users may encounter the error: "Can only set values on the active version" (API Error). 2) Image Properties Conflict in Components: In components with two image properties, uploading an image to one field may automatically remove the image in the other field. A hotfix release is currently rolling out that should address the main issues identified as a part of this incident. The team will be monitoring closely after the release. If you have any questions with the hotfix, please let us know.

5. monitoring Oct 29, 2025, 06:02 AM UTC

   We have identified the root cause of the issue affecting Acquia Source customers who are unable to replace existing images on existing pages. This issue was introduced in version 2.19.0 as part of a canvas update and results in the following: 1) Unable to Edit or Remove Images from Existing Components: Users may encounter the error: "Can only set values on the active version" (API Error). 2) Image Properties Conflict in Components: In components with two image properties, uploading an image to one field may automatically remove the image in the other field. Our team is still working on the hotfix release that should address the main issues identified as a part of this incident. The team will be monitoring closely after the release. In the meantime, please continue to use the following workaround: 1) Re-add the same image component to the page. 2) Copy your content to the new component. 3) Delete the old component and save the page. We appreciate your patience and will provide further updates. If you have any questions with the hotfix, please let us know.

6. monitoring Oct 29, 2025, 07:02 PM UTC

   We have identified the underlying cause of the issue preventing Acquia Source customers from replacing images on existing pages This issue was introduced in version 2.19.0 as part of a canvas update and results in the following: 1) Unable to Edit or Remove Images from Existing Components: Users may encounter the error: "Can only set values on the active version" (API Error). 2) Image Properties Conflict in Components: In components with two image properties, uploading an image to one field may automatically remove the image in the other field. Our team is still working on the hotfix release that should address the main issues identified as a part of this incident. The team will be monitoring closely after the release. In the meantime, please continue to use the following workaround: 1) Re-add the same image component to the page. 2) Copy your content to the new component. 3) Delete the old component and save the page. We appreciate your patience and will provide further updates.

7. resolved Oct 30, 2025, 08:36 AM UTC

   Update: The hotfix addressing the image editing issue for Acquia Source customers has been successfully released and tested. The issue, which was introduced in version 2.19.0 as part of a canvas update, is now fully resolved. Customers can now return to normal operations and no longer need to use the previously suggested workaround. Our team will continue to monitor the platform closely.

Read the full incident report →

Started Oct 27, 2025, 04:27 PM UTC· resolved Oct 28, 2025, 02:30 AM UTC

1. investigating Oct 27, 2025, 04:27 PM UTC

   We are currently investigating an interruption of service impacting access to the Acquia Cloud UI Application for a subset of customers. Initial investigation indicates that users who have the IP address allowlisting feature enabled on their account are unable to access their applications and may be encountering error messages. Our Team has detected the issue and are working towards identifying the root cause and restore full functionality. We apologize for any inconvenience caused and will provide further updates as the situation develops.

2. investigating Oct 27, 2025, 06:41 PM UTC

   We are continuing to investigate the interruption of service impacting access to the Acquia Cloud UI Application for customers with the IP address allowlisting feature enabled. Our team is actively working to identify the root cause and restore full functionality as quickly as possible. We apologize for any inconvenience this may cause and will provide further updates as soon as more information becomes available. Thank you for your patience and understanding!

3. identified Oct 27, 2025, 07:44 PM UTC

   Acquia has identified the root cause of the service interruption impacting access to the Acquia Cloud UI Application for the Users who have the IP address allowlisting feature enabled. Our Teams are currently working on deploying a fix. We will continue to provide updates as we make progress toward resolution.

4. identified Oct 27, 2025, 09:49 PM UTC

   Acquia has identified and is still working on deploying a fix for the issue that is causing service interruption impacting access to the Acquia Cloud UI Application for the Users who have the IP address allowlisting feature enabled. We will continue to provide updates as we make progress toward resolution.

5. identified Oct 27, 2025, 11:53 PM UTC

   Our engineering team has identified the issue affecting access to the Acquia Cloud UI for users with the IP address allowlisting feature enabled. Work is ongoing to deploy a fix. We’ll keep you updated as progress is made toward resolving the service interruption

6. identified Oct 27, 2025, 11:59 PM UTC

   Acquia has identified and is still working on deploying a fix for the issue that is causing service interruption impacting access to the Acquia Cloud UI Application for the Users who have the IP address allowlisting feature enabled. We will continue to provide updates as we make progress toward resolution.

7. identified Oct 28, 2025, 01:05 AM UTC

   Acquia has identified and is still working on deploying a fix for the issue that is causing service interruption impacting access to the Acquia Cloud UI Application for the Users who have the IP address allowlisting feature enabled. We will continue to provide updates as we make progress toward resolution.

8. resolved Oct 28, 2025, 02:30 AM UTC

   The issue affecting access to the Acquia Cloud UI for users with the IP address allowlisting feature has been resolved, and all impacted services have been restored.

Read the full incident report →

Started Oct 25, 2025, 09:19 PM UTC· resolved Oct 27, 2025, 10:55 PM UTC

1. investigating Oct 25, 2025, 09:19 PM UTC

   Acquia is currently investigating an issue with the Acquia Cloud Professional service. While we are investigating this issue, we are temporarily disabling new sales and server configuration services. We will provide more information as it becomes available.

2. identified Oct 27, 2025, 07:43 PM UTC

   Acquia has identified the cause of the issue impacting Acquia Cloud Professional service. We are currently working on a mitigation. New sales and server configuration services for ACP continue to be disabled for now. We will provide more information as it becomes available.

3. identified Oct 27, 2025, 09:55 PM UTC

   Acquia has identified the cause of the issue impacting Acquia Cloud Professional service and are currently working on a mitigation. New sales and server configuration services for ACP continue to be disabled for now. We will continue to provide more information as it becomes available.

4. resolved Oct 27, 2025, 10:55 PM UTC

   The issue impacting Acquia Cloud Professional (ACP) service is now fully resolved. All new sales and server configuration services for ACP are now available and fully operational. Thank you for your patience while our team worked on this resolution.

Read the full incident report →

Started Oct 20, 2025, 08:47 AM UTC· resolved Oct 21, 2025, 09:06 AM UTC

1. investigating Oct 20, 2025, 08:47 AM UTC

   We are currently investigating our services which are impacted due to interruption occurred in AWS U.S. East region including Acquia Solr. We will provide additional information as it becomes available.

2. monitoring Oct 20, 2025, 09:57 AM UTC

   AWS services are returning to normal, and sites are up and operational. We are continuing to monitor the situation closely for now.

3. investigating Oct 20, 2025, 10:48 AM UTC

   Acquia has discovered a service degradation in Acquia Cloud IDE. We will provide additional information as it becomes available.

4. investigating Oct 20, 2025, 01:14 PM UTC

   We are currently investigating a service degradation affecting Acquia Cloud IDE. We will share additional updates as more information becomes available.

5. investigating Oct 20, 2025, 01:46 PM UTC

   We are continuing to investigate a service degradation affecting Acquia Cloud IDE. We will provide further updates as new information becomes available.

6. investigating Oct 20, 2025, 02:45 PM UTC

   Acquia is continuing to monitor the impact of the AWS service interruption on our products. The current impact is as follows: Acquia Customer Data Platform - Customer-facing services may experience intermittent availability - Delayed/failed processing of daily pipeline workflows, and other workflows i.e campaign, snowflake, report workflows - Potential data processing backlogs Acquia Cloud Next - Applications should be stable, but tasks may be impacted Cloud IDE - Cloud IDEs are unavailable at this time Acquia Search - Search may be experiencing intermittent issues

7. investigating Oct 20, 2025, 03:15 PM UTC

   Acquia is continuing to monitor the impact of the AWS service interruption on our products. Acquia Customer Data Platform: Customer-facing services may experience intermittent availability. Delayed/failed processing of daily pipeline workflows, and other workflows i.e campaign, snowflake, report workflows. Potential data processing backlogs. Acquia Cloud Next: applications should be stable and tasks are running as expected. Cloud IDE: Unavailable at this time. Acquia Search: No impact at this time.

8. investigating Oct 20, 2025, 03:40 PM UTC

   Acquia is continuing to monitor the impact of the AWS service interruption on our products. Acquia Customer Data Platform: Customer-facing services may experience intermittent availability. Delayed/failed processing of daily pipeline workflows, and other workflows i.e campaign, snowflake, report workflows. Potential data processing backlogs. Acquia Cloud Next: applications should be stable. Tasks may be delayed or fail. Cloud IDE: Unavailable at this time.

9. investigating Oct 20, 2025, 04:26 PM UTC

   Acquia is continuing to monitor the impact of the AWS service interruption on our products. Acquia Customer Data Platform: There is currently a Delayed/failed processing of daily pipeline workflows. Other workflows i.e campaign, Reports, A360 are running. Acquia Cloud Next: Applications should be stable. Tasks may be delayed or fail. Cloud IDE: Pre-existing IDE's that are running IDEs are up usable. The ability to create New IDEs and un-hibernate IDEs is intermittently down

10. investigating Oct 20, 2025, 05:00 PM UTC

    Acquia is continuing to monitor the impact of the AWS service interruption on our products. Acquia Customer Data Platform: There is currently a Delayed/failed processing of daily pipeline workflows. Other workflows i.e campaign, Reports, A360 are running. Acquia Cloud Next: Applications should be stable. Tasks may be delayed or fail. Cloud IDE: Pre-existing IDE's that are running IDEs are up usable. The ability to create New IDEs and un-hibernate IDEs is intermittently down Acquia Site Factory: Sites are stable. WIP log backup causing delay in notifications. Acquia Docs: Acquia’s documentation site, https://docs.acquia.com is down at this time.

11. investigating Oct 20, 2025, 05:30 PM UTC

    Acquia is continuing to monitor the impact of the AWS service interruption on our products. Acquia Customer Data Platform: Workflows(Campaign, Reports, A360) are fine and no issue now. We have started rerunning all failed campaigns, reports now. Pipeline workflows are failing on specific steps on snowflake compute pool api. Acquia Cloud Next: Applications should be stable. Tasks are now running normally. New pods are not able to launch, impacting some services such as code deployments. Cloud IDE: Pre-existing IDE's that are running IDEs are up usable. The ability to create New IDEs and un-hibernate IDEs is intermittently down Acquia Site Factory: Sites are stable. WIP log backup causing delay in notifications. Acquia Docs: Acquia’s documentation site, https://docs.acquia.com is down at this time.

12. investigating Oct 20, 2025, 06:00 PM UTC

    Acquia is continuing to monitor the impact of the AWS service interruption on our products. Acquia Customer Data Platform: Workflows(Campaign, Reports, A360) are fine and no issue now. We have started rerunning all failed campaigns, reports now. Pipeline workflows are failing on specific steps on snowflake compute pool api. Acquia Cloud Next: Applications should be stable. Tasks are now running normally. New pods are not able to launch, impacting some services such as code deployments. Cloud IDE: Pre-existing IDE's that are running IDEs are up usable. The ability to create New IDEs and un-hibernate IDEs is intermittently down Acquia Site Factory: Sites are stable. WIP log backup causing delay in notifications. Acquia Docs: Acquia’s documentation site, https://docs.acquia.com is down at this time.

13. investigating Oct 20, 2025, 06:33 PM UTC

    Acquia is continuing to monitor the impact of the AWS service interruption on our products. Acquia Customer Data Platform: Workflows(Campaign, Reports, A360) are fine and no issue now. We have started rerunning all failed campaigns, reports now. Pipeline workflows are failing on specific steps on snowflake compute pool api. Acquia Cloud Next: Applications should be stable. Tasks are now running normally. New pods are not able to launch, impacting some services such as code deployments. Cloud IDE: Pre-existing IDE's that are running should be usable. The ability to create New IDEs and un-hibernate IDEs is intermittently down Acquia Site Factory: Sites are stable. WIP log backup causing delay in notifications. Acquia Docs: Acquia’s documentation site, https://docs.acquia.com is back online and we are closely monitoring it.

14. investigating Oct 20, 2025, 06:58 PM UTC

    Acquia is continuing to monitor the impact of the AWS service interruption on our products. Acquia Customer Data Platform: Workflows(Campaign, Reports, A360) are fine and no issue now. We have started rerunning all failed campaigns, reports now. Pipeline workflows are failing on specific steps on snowflake compute pool api. Acquia Cloud Next: Applications should be stable. Tasks are now running normally. New pods are not able to launch, impacting some services such as code deployments. Cloud IDE: Pre-existing IDE's that are running IDEs are up usable. The ability to create New IDEs and un-hibernate IDEs is intermittently down Acquia Site Factory: Sites are stable. WIP log backup causing delay in notifications. Acquia Docs: Acquia’s documentation site, https://docs.acquia.com is online and we are closely monitoring it. Acquia DAM: DAM customers in the us-east-1 region may experience issues with the Workflow Enhanced Proofer, and Insights reports, due to an ongoing AWS us-east-1 incident. Follow https://status.widen.com/ for updates

15. investigating Oct 20, 2025, 07:29 PM UTC

    Acquia is continuing to monitor the impact of the AWS service interruption on our products. Acquia Customer Data Platform: Workflows(Campaign, Reports, A360) are running as expected. We are continuing to run failed workflows such as campaigns and reports. Pipeline workflows are still failing on specific steps on snowflake. Acquia Cloud Next: Applications should be stable. Tasks are now running normally. New pods are not able to launch, impacting some services such as code deployments. Cloud IDE: Pre-existing IDE's that are running IDEs are up usable. The ability to create New IDEs and un-hibernate IDEs is intermittently down Acquia Site Factory: Sites are stable. WIP log backup causing delay in notifications. Acquia Docs: Acquia’s documentation site, https://docs.acquia.com is online and we are closely monitoring it. Acquia DAM: DAM customers in the us-east-1 region may experience issues with the Workflow Enhanced Proofer, and Insights reports, due to an ongoing AWS us-east-1 incident. Follow https://status.widen.com/ for updates

16. investigating Oct 20, 2025, 08:03 PM UTC

    Acquia is continuing to monitor the impact of the AWS service interruption on our products. Acquia Customer Data Platform: Workflows(Campaign, Reports, A360) are running as expected. We are continuing to run failed workflows such as campaigns and reports. Pipeline workflows are still failing on specific steps on snowflake. Acquia Cloud Next: Applications should be stable. Tasks are now running normally. New pods are not able to launch, impacting some services such as code deployments. Cloud IDE: Pre-existing IDE's that are running IDEs are up usable. The ability to create New IDEs and un-hibernate IDEs is intermittently down Acquia Site Factory: Sites are stable. WIP log backup causing delay in notifications. Acquia Docs: Acquia’s documentation site, https://docs.acquia.com is online and we are closely monitoring it. Acquia DAM: DAM customers in the us-east-1 region may experience issues with the Workflow Enhanced Proofer, and Insights reports, due to an ongoing AWS us-east-1 incident. Follow https://status.widen.com/ for updates

17. investigating Oct 20, 2025, 08:29 PM UTC

    Acquia is continuing to monitor the impact of the AWS service interruption on our products. Acquia Customer Data Platform: Workflows(Campaign, Reports, A360) are fine and no issue now. We have started rerunning all failed campaigns, reports now. Pipeline workflows are failing on specific steps on snowflake compute pool api. Acquia Cloud Next: Applications should be stable. Tasks are now running normally. New pods are not able to launch, impacting some services such as code deployments. Cloud IDE: Pre-existing IDE's that are running IDEs are up usable. The ability to create New IDEs and un-hibernate IDEs is intermittently down Acquia Site Factory: Sites are stable. WIP log backup causing delay in notifications. Acquia Docs: Acquia’s documentation site, https://docs.acquia.com is online and we are closely monitoring it. Acquia DAM: DAM customers in the us-east-1 region may experience issues with the Workflow Enhanced Proofer, and Insights reports, due to an ongoing AWS us-east-1 incident. Follow https://status.widen.com/ for updates

18. investigating Oct 20, 2025, 08:40 PM UTC

    Acquia is continuing to monitor the impact of the AWS service interruption on our products. Acquia Customer Data Platform: Workflows(Campaign, Reports, A360) are running as expected. We are continuing to run failed workflows such as campaigns and reports. Pipeline workflows are still failing on specific steps on snowflake. Acquia Cloud Next: Applications should be stable. Tasks are now running normally. New pods are not able to launch, impacting some services such as code deployments. Cloud IDE: Pre-existing IDE's that are running IDEs are up usable. The ability to create New IDEs and un-hibernate IDEs is intermittently down Acquia Site Factory: Sites are stable. WIP log backup causing delay in notifications. Acquia Docs: Acquia’s documentation site, https://docs.acquia.com is online and we are closely monitoring it. Acquia DAM: DAM customers in the us-east-1 region may experience issues with the Workflow Enhanced Proofer, and Insights reports, due to an ongoing AWS us-east-1 incident. Follow https://status.widen.com/ for updates Acquia Search: Customers are unable to create or delete new indexes. Sites with search configured may not render results; search services may be experiencing intermittent downtime.

19. investigating Oct 20, 2025, 08:56 PM UTC

    Acquia is continuing to monitor the impact of the AWS service interruption on our products. Acquia Customer Data Platform: Workflows(Campaign, Reports, A360) are running as expected. We are continuing to run failed workflows such as campaigns and reports. Pipeline workflows are still failing on specific steps on snowflake. Acquia Cloud Next: Applications should be stable. Tasks are now running normally. New pods are not able to launch, impacting some services such as code deployments. Cloud IDE: Pre-existing IDE's that are running IDEs are up usable. The ability to create New IDEs and un-hibernate IDEs is intermittently down Acquia Site Factory: Sites are stable. WIP log backup causing delay in notifications. Acquia Docs: Acquia’s documentation site, https://docs.acquia.com is online and we are closely monitoring it. Acquia DAM: DAM customers in the us-east-1 region may experience issues with the Workflow Enhanced Proofer, and Insights reports, due to an ongoing AWS us-east-1 incident. Follow https://status.widen.com/ for updates Acquia Search: Customers are unable to create or delete new indexes. Sites with search configured may not render results; search services may be experiencing intermittent downtime.

20. investigating Oct 20, 2025, 09:00 PM UTC

    Acquia is continuing to monitor the impact of the AWS service interruption on our products. Acquia Customer Data Platform: Workflows(Campaign, Reports, A360) are running as expected. We are continuing to run failed workflows such as campaigns and reports. Pipeline workflows are still failing on specific steps on snowflake. Acquia Cloud Next: Applications should be stable. Tasks are now running normally. New pods are not able to launch, impacting some services such as code deployments. Cloud IDE: Pre-existing IDE's that are running IDEs are up usable. The ability to create New IDEs and un-hibernate IDEs is intermittently down Acquia Site Factory: Sites are stable. WIP log backup causing delay in notifications. Acquia Docs: Acquia’s documentation site, https://docs.acquia.com is online and we are closely monitoring it. Acquia DAM: DAM customers in the us-east-1 region may experience issues with the Workflow Enhanced Proofer, and Insights reports, due to an ongoing AWS us-east-1 incident. Follow https://status.widen.com/ for updates Acquia Search: Customers are unable to create or delete new indexes. Sites with search configured may not render results; search services may be experiencing intermittent downtime.

21. monitoring Oct 20, 2025, 09:35 PM UTC

    Acquia is continuing to monitor the impact of the AWS service interruption on our products. Acquia Customer Data Platform: Workflows(Campaign, Reports, A360) are running as expected. We are continuing to run failed workflows such as campaigns and reports. Pipeline workflows are still failing on specific steps on snowflake. Acquia Cloud Next: Applications should be stable. Tasks are now running normally. New pods are not able to launch, impacting some services such as code deployments. Cloud IDE: Pre-existing IDE's that are running IDEs are up usable. The ability to create New IDEs and un-hibernate IDEs is available. We are continuing to monitor closely. Acquia Site Factory: Sites are stable. WIP log backup causing delay in notifications. Acquia Docs: Acquia's documentation site, https://docs.acquia.com is online and we are closely monitoring it. Acquia DAM: DAM customers in the us-east-1 region may experience issues with the Workflow Enhanced Proofer, and Insights reports, due to an ongoing AWS us-east-1 incident. Follow https://status.widen.com/ for updates Acquia Search: Customers are unable to create or delete new indexes. Sites with search configured may not render results; search services may be experiencing intermittent downtime.

22. monitoring Oct 20, 2025, 10:03 PM UTC

    Acquia is continuing to monitor the impact of the AWS service interruption on our products. Acquia Customer Data Platform: Workflows(Campaign, Reports, A360) are running as expected. We are continuing to run failed workflows such as campaigns and reports. Pipeline workflows are still failing on specific steps on snowflake. Acquia Cloud Next: Applications should be stable. Tasks are now running normally. New pods are not able to launch, impacting some services such as code deployments. Cloud IDE: Pre-existing IDE's that are running IDEs are up usable. The ability to create New IDEs and un-hibernate IDEs is available. We are continuing to monitor. Acquia Site Factory: Sites are stable. WIP log backup causing delay in notifications. Acquia Docs: Acquia's documentation site, https://docs.acquia.com is online and we are continuing to monitor Acquia DAM: DAM customers in the us-east-1 region may experience issues with the Workflow Enhanced Proofer, and Insights reports, due to an ongoing AWS us-east-1 incident. We are seeing improvements in functionality. Follow https://status.widen.com/ for updates Acquia Search: Customers are unable to create or delete new indexes. Sites with search configured may not render results; search services may be experiencing intermittent downtime.

23. monitoring Oct 20, 2025, 10:34 PM UTC

    Acquia is continuing to monitor the impact of the AWS service interruption on our products. Acquia Customer Data Platform: Workflows(Campaign, Reports, A360) are running as expected. We are continuing to run failed workflows such as campaigns and reports. Pipeline workflows are still failing on specific steps on snowflake. Acquia Cloud Next: Applications should be stable. Tasks are now running normally. New pods are not able to launch, impacting some services such as code deployments. Cloud IDE: Pre-existing IDE's that are running IDEs are up usable. The ability to create New IDEs and un-hibernate IDEs is intermittently down Acquia Site Factory: Sites are stable. WIP logs are working as expected. We are continuing to monitor. Acquia Docs: Acquia's documentation site, https://docs.acquia.com is online and we are closely monitoring it. Acquia DAM: DAM customers in the us-east-1 region may experience issues with the Workflow Enhanced Proofer, and Insights reports, due to an ongoing AWS us-east-1 incident. We are seeing improvement for Insights reports, and the Workflow Enhanced Proofer is working through the backlog. Follow https://status.widen.com/ for updates Acquia Search: Customers are unable to create or delete new indexes. Sites with search configured may not render results; search services may be experiencing intermittent downtime.

24. monitoring Oct 20, 2025, 11:01 PM UTC

    Acquia is continuing to monitor the impact of the AWS service interruption on our products. Acquia Customer Data Platform: Pipeline workflows have resumed and are running. We are monitoring the pipeline workflows as of now. All of the failed campaign/report have been completed post rerun. Acquia Cloud Next: Applications should be stable. Tasks are now running normally. New pods are not able to launch, impacting some services such as code deployments. Acquia Search: Customers are unable to create or delete new indexes. Sites with search configured may not render results; search services may be experiencing intermittent downtime.

25. investigating Oct 21, 2025, 12:10 AM UTC

    Acquia is continuing to monitor the impact of the AWS service interruption on our products. While AWS has marked the issue as resolved, remediation is ongoing to restore some Acquia services. Acquia Customer Data Platform: Pipeline workflows are experiencing issues. The Acquia team is working on resolution. Acquia Cloud Next: Applications should be stable. Tasks are now running normally. New pods are coming online, but there is still an impact to some services such as code deployments. Acquia Search: Acquia Aearch Service is still experiencing intermittent issues. Customers are unable to create or delete new indexes. Sites with search configured may not render results; search services may be experiencing intermittent downtime.

26. investigating Oct 21, 2025, 12:32 AM UTC

    Acquia is continuing to monitor the impact of the AWS service interruption on our products. While AWS has marked the issue as resolved, remediation is ongoing to restore some Acquia services. Acquia Customer Data Platform: Pipeline workflows are experiencing issues. The Acquia team is working on resolution. Acquia Cloud Next: All ACN tasks issues are resolved. Given the length of the outage, automated backup tasks for 10/20 may have been missed for some customers. Acquia Search: Acquia Search Service is still experiencing intermittent issues. Customers are unable to create or delete new indexes. Sites with search configured may not render results; search services may be experiencing intermittent downtime.

27. investigating Oct 21, 2025, 12:59 AM UTC

    Acquia is continuing to monitor the impact of the AWS service interruption on our products. While AWS has marked the issue as resolved, remediation is ongoing to restore some Acquia services. Acquia Customer Data Platform: Pipeline workflows are experiencing issues. The Acquia team is working on resolution. Acquia Search: Acquia Search Service is still experiencing intermittent issues. Customers are unable to create or delete new indexes. Sites with search configured may not render results; search services may be experiencing intermittent downtime.

28. investigating Oct 21, 2025, 01:30 AM UTC

    Acquia is continuing to monitor the impact of the AWS service interruption on our products. While AWS has marked the issue as resolved, remediation is ongoing to restore some Acquia services. Acquia Customer Data Platform: Pipeline workflows are experiencing issues. The Acquia team is working on resolution. Acquia Search: Acquia Search Service is still experiencing intermittent issues. Customers are unable to create or delete new indexes. Sites with search configured may not render results; search services may be experiencing intermittent downtime.

29. investigating Oct 21, 2025, 01:59 AM UTC

    Acquia is continuing to monitor the impact of the AWS service interruption on our products. While AWS has marked the issue as resolved, remediation is ongoing to restore some Acquia services. Acquia Customer Data Platform: Our production GCP US pipeline workflows are still experiencing issues, leading to failures across all data pipelines due to a problem on the Snowflake side. For production AWS US, all previously failed pipeline workflows have completed. Acquia Search: Acquia Search Service is still experiencing intermittent issues. Customers are unable to create or delete new indexes. Sites with search configured may not render results; search services may be experiencing intermittent downtime.

30. investigating Oct 21, 2025, 02:49 AM UTC

    Acquia is continuing to monitor the impact of the AWS service interruption on our products. While AWS has marked the issue as resolved, remediation is ongoing to restore some Acquia services. Acquia Customer Data Platform: Our production GCP US pipeline workflows are still experiencing issues, leading to failures across all data pipelines due to a problem on the Snowflake side. For production AWS US, all previously failed pipeline workflows have completed. Acquia Search: Acquia Search Service is still experiencing intermittent issues. Customers are unable to create or delete new indexes. Sites with search configured may not render results; search services may be experiencing intermittent downtime.

31. monitoring Oct 21, 2025, 03:34 AM UTC

    Acquia is continuing to monitor the impact of the AWS service interruption on our products. While AWS has marked the issue as resolved, remediation efforts are ongoing to ensure full service stability. Acquia Customer Data Platform (CDP): The issue impacting our production GCP environment has been resolved. We are observing previously failed pipeline workflows successfully completing and are currently re-running all affected pipelines. Acquia Search: The team has rebuilt the controller stack, and index creation is now succeeding in the US East 1 region. Initial tests in US West have also been successful. We continue to monitor the service closely

32. investigating Oct 21, 2025, 06:19 AM UTC

    Update: Acquia is continuing to monitor the impact of the AWS service interruption on our products. While AWS has marked the issue as resolved, remediation efforts are ongoing to ensure full service stability. Acquia Customer Data Platform (CDP): The issue impacting our production GCP environment has been resolved. Most previously failed pipeline workflows have completed successfully; Few remaining workflows are still running, and the team is monitoring their progress to confirm full resolution. Acquia Search: The team has rebuilt the controller stack, and index creation is now succeeding in the US East 1 region. Initial tests in US West have also been successful. Internal Monitoring is ongoing. Next update will be provided as soon as additional information becomes available.

33. monitoring Oct 21, 2025, 06:25 AM UTC

    Update: Acquia is continuing to monitor the impact of the AWS service interruption on our products. While AWS has marked the issue as resolved, remediation efforts are ongoing to ensure full service stability. Acquia Customer Data Platform (CDP): The issue impacting our production GCP environment has been resolved. Most previously failed pipeline workflows have completed successfully; Few remaining workflows are still running, and the team is monitoring their progress to confirm full resolution. Acquia Search: The team has rebuilt the controller stack, and index creation is now succeeding in the US East 1 region. Initial tests in US West have also been successful. Internal Monitoring is ongoing. Next update will be provided as soon as additional information becomes available.

34. monitoring Oct 21, 2025, 07:28 AM UTC

    Update:Acquia is continuing to monitor the impact of the AWS service interruption on our products. While AWS has marked the issue as resolved, remediation efforts are ongoing to ensure full service stability. Acquia Customer Data Platform (CDP): The issue impacting our production GCP environment has been resolved. Most previously failed pipeline workflows have completed successfully; Few remaining workflows are still running, and the team is monitoring their progress to confirm full resolution. Acquia Search: The team has rebuilt the controller stack, and index creation is now succeeding in the US East 1 region. Initial tests in US West have also been successful. Internal Monitoring is ongoing to confirm stable functionality

35. monitoring Oct 21, 2025, 08:37 AM UTC

    Update: Acquia is continuing to monitor the impact of the AWS service interruption on our products. While AWS has marked the issue as resolved, we are monitoring to ensure full service stability. Acquia Customer Data Platform (CDP): All previously affected pipeline workflows have now completed successfully. The issue in the production GCP environment appears to be resolved. Acquia Search: The team has rebuilt the controller stack, and recent internal tests indicate that index creation and search functionality have returned to normal in both US East 1 and US West regions. While early results are positive, we encourage customers to validate functionality on their own environments and report any anomalies through support channels.

36. resolved Oct 21, 2025, 09:06 AM UTC

    All affected services are functional and are now fully operational.

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Started Oct 20, 2025, 08:24 AM UTC· resolved Oct 20, 2025, 10:32 AM UTC

1. investigating Oct 20, 2025, 08:24 AM UTC

   We are currently investigating an interruption of service for the Acquia ticketing system. In the interim, please file tickets by calling the Acquia Support telephone number for your service region, which can be found at https://docs.acquia.com/support/guide/#hours-of-operation We will provide additional information as it becomes available.

2. resolved Oct 20, 2025, 10:32 AM UTC

   The Acquia Support Ticket System has returned to normal and is now functioning properly.

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Started Oct 20, 2025, 05:19 AM UTC· resolved Oct 20, 2025, 05:37 AM UTC

1. investigating Oct 20, 2025, 05:19 AM UTC

   We've detected an issues with image pulls in multiple cluster for the eu-central-1 region.

2. monitoring Oct 20, 2025, 05:31 AM UTC

   We have investigated and detected an issue with image pulls across multiple clusters in the eu-central-1 region. Our team has actively implemented a workaround to resolve this issue and is currently monitoring the situation.

3. resolved Oct 20, 2025, 05:37 AM UTC

   The issue with image pulls across multiple clusters in the eu-central-1 region has now been resolved. The team is continuing to monitor the situation to ensure ongoing stability.

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