Resolved after 38 minutes, affecting Americas and Contact Center US1 and 1 more, on May 1, 2026.
8x8 has successfully mitigated the issue causing the symptoms with the Agent Workspace. The issue is now resolved, and Agent Workspace is able to save phone numbers successfully. We are investigating the root cause, and we apologize for the inconvenience.
Affected components
Update timeline
- investigating May 01, 2026, 01:45 PM UTC
We have received reports from customers reporting that they are unable to save workplace number in Agent Workspace. Our engineering teams are investigating this as a priority. Please stand by for further updates.
- identified May 01, 2026, 01:58 PM UTC
8x8 continues to investigate the issue. If you are experiencing this issue please contact support to troubleshoot further. We apologize for the delay and we will continue to work to resolve
- resolved May 01, 2026, 02:23 PM UTC
8x8 has successfully mitigated the issue causing the symptoms with the Agent Workspace. The issue is now resolved, and Agent Workspace is able to save phone numbers successfully. We are investigating the root cause, and we apologize for the inconvenience.
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