Is 8x8 down?

8x8 Is currently investigating a network performance issue affecting US1 contact center customers. We are working on resolving the issue and updates will be provided as they become available.

8x8 has seen restoration of normal network performance. All symptoms should now be resolved. We are currently monitoring and will post a final update to resolve the incident.

8x8 has confirmed resolution. A root cause investigation will be completed and we apologize for the interruption.

8x8 has identified an issue causing slowness on help.8x8.com. Please note that this appears to be only impacting the initial loading of the search box. Once the search box loads, searches work fine. We are currently investigating and will provide updates as they become available.

8x8 is currently investigating telephony issues mostly isolated to the Canada Region where calls are not completing to their destinations. We are currently engaged and are working to understand and resolve the issue. Updates will be provided as they become available.

8x8 has isolated symptoms to SK1 site contact center users in the Canada Region. We are currently working to restore normal telephony to this customer segment and will continue to provide updates as they become available.

8x8 has further isolated impact to a subset of CA1 cluster Canadian Contact Center customers. We have implemented mitigation to resolve and currently expect all telephony issues to be resolved. If you are still experiencing symptoms, please contact 8x8 Support to continue troubleshooting your issues.

8x8 has confirmed resolution and we conducting a full root cause investigation. We apologize for the interruption.

8x8 is currently experiencing telephony issues affecting Contact Center customers in the US Region. We are currently investigating and will provide updates as they become available.

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.

8x8 has implemented mitigation and are working to confirm resolution with customers. All telephony should now be operating normally. If you are still experiencing issues, please contact 8x8 support to confirm symptoms and troubleshooting further. We'll post a final update once fully confirmed.

8x8 continues to see stability with call traffic in the US region. If you are still experiencing issues, please contact 8x8 support to confirm symptoms and troubleshooting further. We'll continue to monitor and provide further updates once fully confirmed.

8x8 has confirmed resolution. US Telephony traffic has remained stable since 1:47 PM PDT (4:47 PM EDT). We are performing a full root cause investigation and we apologize for the interruption.

8x8 is currently investigating issues with Supervisors Workspace intermittently not loading or allowing logins in the US1 contact center region. Agent Workspace agents currently remains unaffected. We're working to restore normal performance and will provide updates as they become available.

We have applied mitigation and all Supervisor Workspace users should now experience normal performance as of 9:33 AM PDT (12:33 PM EDT). We'll continue to monitor and provide a final update once fully confirmed.

8x8 has confirmed resolution and all US1 Supervisor Workspace users should now experience normal page loading. We are performing a root cause investigation and we apologize for the interruption.