Is 8x8 down?

8x8 has received reports of issues relating to saving case notes in Local CRM. This includes email replies. We are currently investigating and will provide updates as they become available.

8x8 has resolved the issue and confirmed that Local CRM case notes are saving. If you are still encountering issues, please contact 8x8 Support. We apologise for any inconvenience caused.

8x8 Is currently investigating a VCC calling issue where inbound and outbound calling is failing when Live Summaries are enabled. Initial investigation shows that disabling Live Summaries is a successful workaround. We are working on resolving the issue and updates will be provided as they become available.

We have found the issue impacting VCC calling where inbound and outbound calling are failing when Live Summaries are enabled. Investigation shows that the issue is related to an ongoing outage with a carrier partner that supports the Live Summaries feature. As a workaround, customers can disable Live Summaries to restore call connectivity. We will continue investigating the issue and further updates will be provided as they become available.

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.

Our partner has resolved the issue impacting VCC calling with Live Summaries enabled and calls are now connecting successfully with the feature enabled. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.

8x8 is currently investigating intermittent call connectivity issues for US Region Contact Center customers. 8x8 Operations teams are engaged and investigating the cause. We'll provide updates as they become available.

Our engineers are currently working to resolve the issue as a matter of urgency. The main symptom being experienced is delays in call connectivity where no audio may be heard. We will continue to provide updates as they become available.

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.

We are doing our very best to resolve this issue as a priority, and we thank you for your patience. The primary issue remains intermittent calls experiencing connection delays and a lack of audio. We will provide further updates as they become available, and we sincerely apologize for the inconvenience.

We are doing our very best to get the incident resolved as a matter of priority and we thank you for your patience. To ensure you are fully informed of the progress being made, we will provide you with regular updates via this platform every 30 minutes or until a significant update becomes available. We apologize for the delay in resolving the issue.

8x8 continues to investigate the issue. If you are experiencing this issue please contact support to troubleshoot further and evaluate impact frequency to aid in the investigation. We apologize for the delay and we will continue to work to resolve.

8x8 engineers continue to work towards resolution of the issue. If you are experiencing this issue please contact support to troubleshoot further and understand frequency impact. We will continue to provide updates as they become available and we apologize for the inconvenience.

8x8 has mitigated symptoms causing the intermittent call completion issues. Please validate and contact 8x8 Support if you continue experience symptoms while we continue to monitor and confirm resolution. We'll continue to provide updates as we monitor.

8x8 has confirmed resolution. We are performing a full root cause investigation and we apologize for the interruption.

8x8 has identified an issue causing our Support portal and chat channels to be inaccessible. We are currently investigating and will provide regular updates. If you require 8x8 Support, please call us. Our Support numbers are available at https://help.8x8.com/docs/contact-8x8-technical-support#call-support.

8x8 has identified this as an issue with our vendor. We have escalated to them and are following up for updates. We apologise for any inconvenience caused.

We are seeing some recovery, but are continuing to follow up with our vendor for confirmation. We will provide further updates as they become available. We apologise for any inconvenience caused.

8x8 continues to follow up with our vendor for full resolution. We will continue to provide regular updates. We apologise for any inconvenience caused.

8x8 is seeing additional services recover. We will continue to monitor and follow up with our vendor for full resolution. We will provide updates as they become available.

8x8 has tested and determined that recovery has taken place for the affected Support Portal Issues. Please expect the next update in within the next hour as we are continuing to monitor and follow-up with our vendor for official confirmation.

8x8 is continuing to monitor and rely with our vendor in order to receive follow-up updates. We will provide our next update within the upcoming 2 hours.

8x8 has determined through tests and checks that the incident affecting the Support Portal is no longer taking place after receiving communication from our vendor that the Incident has been resolved.

8x8 Is currently investigating reports in the UK region of issues with inbound calling, symptoms covering call quality issues such as crackling or silence. We are working on resolving the issue and updates will be provided as they become available.

8x8 has identified the issue affecting inbound calling in the UK region, leading to call quality issues such as poor quality audio or silence. Initial checks indicate an ongoing issue with a carrier leading to the aforementioned symptoms. We will continue investigating and provide further updates as they become available.

We continue investigating the incident affecting one of our Carrier partners in the UK region where customers are experiencing poor call quality, with crackling or silence on inbound calls. Issue can be tracked on their page as well for further information: https://gammagroup.co/support/service-status/. We will provide further updates as they become available and we apologise for the inconvenience this may have caused.

The latest update of our Carrier partner reads that voice traffic has been rerouted from an interconnect where the fault behaviour was observed. Voice quality stats are encouraging but not in the desired metric they expected. They are now engaging with an upstream carrier on the fault and the next update is expected at 11:00 UTC. We apologise for the inconvenience this may have caused.

Our Carrier partner is now satisfied that the re-route action has resolved the call quality issues experienced by customers. Testing and customer feedback are positive, inbound calling now working with no audio issues. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.