Resolved after 40 minutes, affecting EMEA and Work Calling and 1 more, on July 23, 2026.
8x8 has confirmed resolution and all endpoints should be operating normally. We are performing a full root cause analysis and we apologize for the interruption.
Affected components
Update timeline
- investigating Jul 23, 2026, 07:29 PM UTC
8x8 is currently investigating reports where some US region endpoints on 8x8 Work desktop or Work Web reporting errors such as "Phone Connection error". We are currently investigating and will provide updates once they become available.
- monitoring Jul 23, 2026, 07:48 PM UTC
8x8 has seen recovery of these endpoints and they should all be connecting normally now. If you are still having issues, please contact 8x8 customer support to continue to troubleshoot. We will continue to monitor for stability and will post a final update once fully confirmed.
- resolved Jul 23, 2026, 08:09 PM UTC
8x8 has confirmed resolution and all endpoints should be operating normally. We are performing a full root cause analysis and we apologize for the interruption.
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